.NET Technical Team Lead Hybrid

Chekin is a fast-growing SaaS company transforming how hospitality businesses manage guest check-ins, identity verification, and communication. We are building the infrastructure for the future of guest identity and automated operations in hospitality. We’re looking for a Technical Support team lead to lead and evolve our support function.

You will be responsible not only for managing the team, but for building a more scalable, efficient, and tech-enabled support operation , with HubSpot at the core. Lead and Develop the Technical Support Team Ensure high-quality, consistent, and customer-centric support delivery Maintain excellent SLA performance for top clients and partners, leveraging deep technical knowledge of SDKs and APIs to resolve complex integrations and escalations." Own and Optimize HubSpot Take full ownership of our HubSpot support setup (tickets, workflows, automation, reporting) Improve ticket triage, response quality, and internal workflows using AI tools Use data to drive decisions and improve support performance 4–7 years in technical support, with at least 2+ years in a leadership role ~ HubSpot Expertise Strong hands-on experience with HubSpot Comfortable with technical troubleshooting and support tools Proven ability to lead and develop a team Comfortable working in a startup environment where priorities can shift English (C1+ required) Additional European languages (Spanish, Italian, French, or German) are a plus 100% remote work in an international working environment.