Network Operations Center L2

infraone’s purpose is to protect the critical infrastructure modern life depends on—from factories that produce essential goods to utilities and water supply—by providing world-class cybersecurity and network services to operational-technology (OT) environments .

Born from an engineering company in 2011, we have delivered 700+ cybersecurity and IT/OT infrastructure projects and maintain 24 × 7 support for leading manufacturers across Europe . Guided by the values of Ownership, Customers First, Trust, Ambition, and Excellence , we are building Europe’s leading OT-cybersecurity services firm.

Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.

The Opportunity

As a Level 2 NOC Technician you will be part of our follow-the-sun operations team. Your mission is to monitor, troubleshoot, and restore network services that keep our customers’ plants, labs, and critical infrastructure running securely and without interruption.

Key Responsibilities

• Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools
• Second-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching)
• Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures
• Capture, classify, and update tickets; escalate to L3 or field teams when required, ensuring accurate hand-over between shifts
• Perform daily service checks on critical systems and produce shift reports
• Maintain asset inventories and technical documentation
• Collaborate with Cyber-SOC and Infrastructure teams during security or performance events

Minimum Qualifications

• Vocational training or Associate Degree in Networks / Systems Administration (or equivalent hands-on experience)
• Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN)
• Familiarity with ticketing and monitoring platforms
• English B2 (written & spoken); Spanish a plus

Nice-to-Have

• Vendor certifications (e.g., CCNA, Fortinet NSE 4, Palo Alto ACE)
• Scripting or automation exposure (Python, Ansible)
• Experience in industrial / OT networks

What Makes You Successful Here

We look for clear, assertive communicators who put the customer first, keep a cool head under pressure, pay close attention to detail, and enjoy working shoulder-to-shoulder with multidisciplinary teams .

Benefits & Development

• Permanent contract with competitive salary
• Flexible compensation package (meal vouchers, childcare, ticket transportation)
• Continuous training on leading platforms such as Fortinet, Palo Alto, and Cisco
• Career path toward L3 engineering, OT-Cyber SOC, and architecture roles within Infraone’s Lifecycle Services

Shift pattern: Rotating shifts (these may include nights, weekends, and public holidays)

Location: Barcelona HQ (with occasional remote)

Department: Lifecycle Services – Managed Network Operations

Our Values

Ownership: We take responsibility and make things happen.

Customer First: We obsess over client value and outcomes.

Team Play: We win together. xugodme

Ambition: We set bold goals and push boundaries.

Excellence: We aim to be the best at what we do.