Nômade Temple Madrid – Manager on Duty (MOD)

About Nômade Temple Madrid

Nômade Temple Madrid is more than a space, it is a vibrant hub where community, creativity, and conscious living meet in the heart of the city. Inspired by the bohemian and soulful essence of the Nômade universe, we bring together gastronomy, culture, wellness, and lifestyle to create meaningful and elevated experiences.

Your role

As Manager on Duty (MOD), you will be the operational leader on shift, ensuring the seamless day-to-day running of the hotel and delivering an exceptional guest experience across all departments. Acting as the main point of contact during your shift, you will coordinate operations, support department teams, resolve guest concerns, and ensure that our luxury service standards are consistently achieved.

What you will do:

• Oversee daily hotel operations during assigned shifts, ensuring smooth and efficient service across all departments
• Act as the primary management representative on property in the absence of senior leadership
• Ensure exceptional guest satisfaction by proactively engaging with guests and resolving concerns with professionalism and care
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other operational departments
• Monitor service standards, operational performance, and guest feedback to ensure continuous excellence
• Support and coach operational teams, fostering collaboration, accountability, and service excellence
• Ensure compliance with company policies, health & safety procedures, and operational standards
• Respond effectively to operational incidents and emergency situations, making informed decisions when required
• Complete daily operational reports, shift handovers, and incident documentation
• Drive continuous improvement by identifying opportunities to enhance operational efficiency and the overall guest experience

Who we’re looking for:

• Experienced hospitality professional with a strong operational background within luxury hotels or lifestyle hospitality
• Passionate about delivering memorable guest experiences and operational excellence
• Confident leader with a hands-on, proactive, and solution-oriented approach
• Highly organized with excellent attention to detail and strong decision-making skills
• Outstanding communication and interpersonal abilities
• Ability to remain calm and perform effectively under pressure in a fast-paced environment
• Collaborative team player with the ability to motivate and support multidisciplinary teams
• Flexible, adaptable, and committed to maintaining the highest hospitality standards

Requirements:

• Proven experience in a supervisory or management role within luxury hotels or upscale hospitality environments
• Strong understanding of hotel operations, including Front Office, Housekeeping, Food & Beverage, and guest services
• Demonstrated leadership and team management skills
• Excellent problem-solving, conflict resolution, and guest recovery abilities
• Experience working with hotel management systems (PMS); knowledge of MEWS or similar platforms is an advantage
• Good understanding of hotel operational procedures, health & safety regulations, and quality standards
• Fluent communication in English and Spanish (spoken and written)
• Additional languages are a plus
• Valid EU / Spain work permit

Why join us? Because at Nômade, hospitality is not just operations, it is emotion, precision, and experience. You will be part of a dynamic environment where leadership, creativity, and excellence come together to shape unforgettable moments.

Equal Opportunity Commitment

At Nômade Temple, we are committed to ensuring a fair, inclusive, and respectful environment for all. We provide equal opportunities in our recruitment process and guarantee fair treatment regardless of gender, race, ethnicity, nationality, religion, age, disability, sexual orientation, or any other protected characteristic. All hiring decisions are based on merit, qualifications, and alignment with our values.