Job Overview Global Job Profile Field Technical Service provides technical expertise and support in assisting clients with installations, maintenance, upgrades, and repairs. Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.
Responsibilities Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction Diagnosing, troubleshooting, and resolving technical/service issues Instructing clients on the proper usage and operation of equipment Documenting and maintaining clients’ service logs Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Behavioural Expectations One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straightforward and behave with integrity and follow through on commitments.
Customer Focus: Take the interest of the internal customer at heart, care for and listen to our customer, anticipate future needs, and develop new products and offerings through customer insights.
Sustainable Future: Be resourceful to minimise waste; share ideas to improve current ways of working, processes and/or solutions, develop lean ways of working, be open to new ways of working, tools and techniques and hold self and others accountable for conserving resources.
Work Environment Typically on-site/field and does not handle queries remotely via phone/emails. xqbhyrx Equal Opportunity Employer BDR Thermea Group is committed to diversity, equity, and inclusion and provides equal opportunities to all individuals.
¿Te interesa este puesto?