Product Owner (Remote)

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. We are looking for a strategic and operationally driven Functional Product Owner with strong expertise in Contact Center and omnichannel servicing solutions .

The ideal candidate has a deep understanding of Contact Center operations and is able to translate business and operational needs into scalable, global product capabilities. This role requires close collaboration with Product, Technical and Operations teams in a global, agile, and multi‑country environment, with a strong focus on customer experience and operational efficiency. Own and drive the functional vision and roadmap of the Contact Center platform, covering: Omnichannel Interaction Manager (Genesys Cloud) CRM Customer File / Customer View (MS Dynamics) Integrations with other platforms (Voice of Customer, Security, Data Lake, etc.) Act as the end-to-end functional owner of remote servicing and omnichannel interaction capabilities used by Contact Center service teams.

Understand local operational needs Balance local requirements with global product opportunities Release planning Maintain functional documentation up to date in Confluence and Jira. Proven experience in Product Ownership and/or Functional Analysis, specifically in: Contact Center platforms Remote servicing and omnichannel environments Contact Center operationsOmnichannel customer service models Experience working with operational and technical teams in Agile environments (Scrum, Kanban). Ability to work autonomously in complex, cross-functional and global environments.

Experience in global and multi-country product organizations.

Fluent

English (C1 level). 100% remote (within Spain) Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.