Remote IT Systems Engineer

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. Our Headquarters are in Barcelona, Spain and our Technology Centers are located in the United States and Europe. Worldwide sales exceeded €2.2 billion in 2024, and our workforce is more than 7,000 strong.

Reporting to Global Systems Support Group Manager, will be responsible for providing technical support for the Werfen AID products. The System support manager will be responisble for providing support to the Buisness unit, Affiliates, and Customers worldwide. The Primary area of focus will be in Europe and EEMEA but global travel will be required.

To be the intermediary between software/hardware developers and the company stakeholders, during product/software development and launching. Conduct training for Werfen Autoimmunity applications and services. Training of customers and product demonstrations to external and internal customers as needed.

Provide telephone, email, and on-site technical support as requested Be the subject matter expert for escalated troubleshooting, product investigations and global service improvements GSS representative in meetings related instrument line projects, these can extend into work hours that support the US PST and EST zones. Draft documents and reports when it is needed. Collaberate with department collueges, global affilates, OEM partners and customers to minimize downtime and interruptions of the equipment.

Support key buisness needs for Werfen AID. Networking/Key relationships Werfen Clinical Software: To provide them field feedback experience and to execute internal tests on interim software versions or during software development/validation.

Quality Assurance: to coordinate equipment and facilities qualifications Technical Support: to support them with escalated support request To provide escalated support remotely, in-house installations and deep troubleshooting To provide in-house support for instrument evaluation during product launches To organize calls/focus group meetings for product development and improvements Bachelor's degree (Diplomatura) in Mechanical, Electrical, Electronic, Biomedical and/or Chemical Engineering.

Software: Fluency in Office Tools (Excel & Word), Valuable Basic knowledge in SAP Language: Fluency in Spanish. Advanced knowledge of English (reading and speaking) Ability to apply a systematic approach and constant control, follow-up and maintenance of the scheduled & assigned tasks Reflects values of Werfen in the quality of work and working relationship