Sales Consultant – English Speaker Required

Your Purpose

Join our MSC Cruises Excellence Hub in Valencia as a

Personal Cruise - Sales Consultant

. In this high-performance, consultative sales role, you will guide customers through key decision-making moments, helping them choose the perfect premium cruise holiday while directly driving conversion and revenue growth.

Your Impact

• Sales & Conversion:

  Lead consultative sales conversations from initial enquiry to confirmed booking. You will handle objections, manage urgency, drive upsells, and take full ownership of your individual revenue targets (NTR).

Portfolio Growth:

Build and nurture a personal client portfolio using both inbound enquiries and proactive outbound campaigns. You will manage structured follow-ups within our CRM to encourage repeat business and long-term loyalty.

Expert Advisory:

Master MSC itineraries, ships, and pricing to confidently recommend tailored solutions that balance customer needs with our premium brand experience.

Who You Are

Experienced in Sales:

You bring a proven track record in consultative, phone-based sales (experience with complex or high-value products is a distinct advantage). A background in travel, hospitality, or premium retail is a major plus.

Commercially Driven:

You possess a strong commercial mindset with a natural focus on conversion, results, and hitting targets.

Relationship Builder:

You are confident in managing customer relationships, guiding decision-making, and navigating objections while maintaining an exceptional customer experience.

The Essentials

Language:

Native-level fluency in British English (spoken and written)

Location:

Based in Valencia, Spain.

Requirements:

Full right to work in Spain.

Availability:

Comfortable working rotating shifts, including evenings and weekends, to support our 12/7 office operations.