Job Title
Salesforce Administrator (m/f) – CRM Domain at Airbus Helicopters, Albacete
Responsibilities
- Manage, drive and monitor the delivery of Digital projects related to the Customer Relationship Management domain.
- Ensure stability, performance, and operability of Salesforce platform, ServiceNow, Jira, and related solutions.
- Maintain platform configuration, execute Org refreshes, manage release and audit action plans.
- Monitor and manage Salesforce licenses and re‑harvesting.
- Review, validate, and document new platform changes and configurations.
- Coordinate technical integrations, apply security updates, renew service account passwords and SSL certificates.
- Monitor, troubleshoot, and resolve Level2 incidents; route complex incidents to Level3 groups.
- Create and maintain technical Knowledge Articles.
Qualifications
- Certifications: Salesforce Administrator, Salesforce App Builder, Salesforce Platform Developer1.
- Hands‑on experience with Salesforce configuration, health monitoring, and release management.
- Experience with GitLab, ServiceNow, Jira, and monitoring tools such as Dynatrace.
- Strong communication skills and ability to work with internal teams, MSPs, and end users.
Benefits
- Vacation days (~35 days per year).
- Hybrid working model with flexible arrangements.
- Collective transport service and various on‑site facilities (canteen, kindergarten, medical office).
- Life, health, and retirement insurance, employee stock options, study grants.
- Upskilling opportunities and development prospects in a multicultural environment.
- Access to special rates in products and services.
Company Information
Airbus Helicopters España, SA – Permanent, Professional level, Digital family.
We welcome applications from all backgrounds. No monetary exchange will be requested during recruitment.
By submitting your application you consent to Airbus processing your information for recruitment purposes.
