CRAFT - Madrid, Spain Job Description Client Management Responsibilities Immerse yourself in the client's brand and offering
- Ensure clients understand agreed workflows and manage them through the process
- Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
- Set and manage client expectations deliverables and timeframes
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
- Build strong day to day relationships with all clients and agency stakeholders – communication is key
- Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each client, style, preference, knowledge and experience Project Management Responsibilities Coordinate between all relevant parties – internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies) Consistently deliver against all contractual obligations including SLAs and KPIs Ensure clear division of responsibility at each stage of the project
- Take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc. where producers are involved
- Ensure schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager
- Keep line managers updated on status of projects
- Collate any information needed for input to client reports and presentations
- Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
- Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
- Manage, monitor and update all timelines and set realistic expectations with clients
- Monitor internal workflows, identify areas for improvement and make recommendations.
Business Development Opportunities
Strive to improve client and stakeholder relations
- Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Account Director
- Support Account Director in developing proposals for any new revenue opportunities.
Quality Control Responsibilities
Act as a brand/QC guardian – support and ensure brand guidelines/QC checklists and procedures are followed.
Financial Responsibilities
Ensure full compliance with all financial procedures and policies
- Contribute to budgeting and forecasting process
- Assist with financial reporting and smooth running of the finance functions.
Requirements Fluent oral and written English and Italian. Spanish would be also an advantage;
Experience managing international clients in multiple markets with multiple stakeholders;
Experience working in broadcast and digital/print production
- Strong time management/prioritization/project management skills
- Can do attitude and an ability to work under pressure
- Strong interpersonal and communication skills
- Strong numeracy skills;
Experience of budgeting and forecasting
- Highly organized, detail oriented, client focused and proactive
- Excellent team player/networker
- Strong IT literacy, including Word, Excel and PowerPoint.
What We Offer Indefinite contract #Hybrid model Versátil schedule Training plans in our extensive training platform. 23 working days of vacation, plus 2 long weekends of your choice, plus 3 days at Easter, plus 3 days at Christmas. The day of your birthday off! Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects Job Function: Account Management Job Type: Full-time/Regular Compensation Rate: Annual
