Senior CRM Technology Manager (F/M/D) - FreeNow

Overview Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

In this role you drive the end-to-end CRM tech stack across multiple markets to boost customer engagement and growth. You’ll partner with marketing, product and engineering to deliver data-driven automations and scalable CRM solutions. Your work ensures data quality, efficient workflows, and strong vendor management while supporting multi-market expansion. This is a hands-on, cross-functional position with a clear impact on growth and customer experience.

Compensaciones / Beneficios

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• Mobility Credit
• Health Insurance
• Employee assistance program

Responsabilidades

• Lead the technical design, implementation, and optimization of CRM systems at scale
• Collaborate with marketing, product and engineering to align CRM solutions with business goals
• Develop and maintain CRM infrastructure, automate workflows and integrations, and enable personalization
• Ensure data quality, integrity, and compliance via audits and analysis
• Troubleshoot CRM performance issues and optimize system functionality
• Analyze CRM data to generate actionable insights and recommendations
• Manage technical vendors and maintain system documentation
• Create in-app messages and email templates using HTML, CSS, and JavaScript
• Write SQL and Python scripts for segmentation and ETL processes
• Oversee multi-market CRM across 9 markets and coordinate with North American engineering teams

Requisitos principales

• 3+ years of multi-country CRM experience, preferably in ride-hailing, mobility, or food delivery
• Hands-on experience configuring and optimizing CRM xugodme platforms (Braze) for mobile apps
• Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation
• Strong analytical and problem-solving skills with a data-driven mindset
• Experience with API integrations and understanding of data structures and microservices
• Excellent stakeholder management and English communication skills
• Experience or interest in lifecycle marketing or product management is a plus

• stakeholder management
• collaboration across functions
• data-driven decision making
• Braze
• SQL
• HTML