AppfireAt Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We're a team of 800+ employees, working remotely across 28 countries. Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.
Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories
About the role: As a Sr.
Your mission is to drive long term customer value through expansion, retention, and migration support ensuring customers maximize their investment in Appfire's solutions. In this role, you will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping, cross-sell/upsell strategies, and strong customer relationships to accelerate ARR growth. This is a high-impact individual contributor role that requires a strategic mindset, strong commercial acumen, and the ability to collaborate cross-functionally to drive measurable business outcomes.
As we continue to build strong, sustainable relationships with our enterprise customers, the Customer Success Manager will be responsible for growing and managing a strategic book of business. With a focus on driving long-term value for both our customers and Appfire, you will leverage your expertise in account mapping, cross-sell/upsell strategies, and customer advocacy to accelerate ARR growth. This role is key to ensuring that large enterprise accounts not only experience exceptional outcomes with our products but also recognize the full potential of the Appfire ecosystem to solve their evolving needs.
🏖️ Paid Time Off (PTO) 25 days annual leave (Jan–Dec) + Spanish public holidays
➕ Carry over up to 10 unused days (use by Dec 31)
☀️ Reduced summer hours
🔄 Flexible bank holidays (swap one public holiday)
📚 Training & Personal Development Access to Appfire University — a custom, on-demand learning platform to support continuous development.
🩺 Private Health Insurance (IMQ / Adeslas) Fully covered employee plan
➕ Option to add family members at a discounted payroll-deducted rate
🤒 Sick Leave Compensation Salary gap covered during sick leave per PTO policy so you can focus on recovery.
🏠 Work From Home Stipend €50/month to support home office expenses.
🏃 Sport Allowance €400 gross per year reimbursement for fitness or outdoor activities.
🤝 3 Paid Volunteer Days (Appfire Town) Fully paid days to support local communities through our CSR program.
🏢 Remote-First with Optional Office Access (Bilbao) Work fully remote within Spain, with optional access to the Bilbao office.
Market recognition Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.
Equal Employer Opportunity (EEO) Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.
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