Philip Morris International is seeking a Manager Customer Care based in Madrid, Spain. This role involves leading B2C inbound and outbound channels, ensuring an exceptional consumer experience while achieving business goals. You will oversee a large contact centre operation, drive key performance metrics, and manage vendor relationships.
The ideal candidate will have proven experience in customer care operations, strong leadership skills, and the ability to use data analytics to drive decisions. Join PMI and help shape a smoke-free future by transforming our consumer care operations.
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