Senior Product Manager (Payouts)

Diseño

dLocal

MADRID, EspañaHace 3 semanasHasta 13/8/2026

Tiempo completoPresencial

Descripción del puesto

We are looking for a Senior Product Manager – Payouts Operations to own the strategy and execution of the product capabilities that power our day‑to‑day payouts operations

This role sits at the intersection of product, operations, and payments performance, with a strong focus on automation.

You will partner closely with our Payouts Operations team to design and deliver tools, workflows, and platforms that make our operations more scalable, reliable, and cost‑efficient, while improving speed and quality for our merchants and their payees

You are an outcome‑driven Senior PM, comfortable taking ownership quickly, ramping fast on complex domains, and delivering measurable impact in short cycles.

You bring strong product judgment, deep stakeholder management skills, experience with internal operations, and a track record of driving automation in high‑throughput transactional environments

Own the vision, strategy, roadmap and execution for Payouts Operations products, including operational tooling, workflows, monitoring, and internal platforms that support global payouts at scale

Make end‑to‑end automation a core lever for impact: identify manual, error‑prone processes and design automation strategies (rules, workflows, agents, integrations) that reduce human touch, incident risk, and handling time

Partner closely with Payouts Operations, Payouts Product, Engineering, Data, Compliance, and Finance to deeply understand operational pain points and transform them into clear product opportunities

Design and ship high‑impact improvements quickly, prioritizing initiatives that reduce manual work, incident rates, and time‑to‑resolution, while improving speed, accuracy, and cost of payouts

Define and instrument key operations and performance metrics to guide decisions and demonstrate impact

Build and evolve internal tools and processes for case management, workflows, playbooks, exception handling, reversals, and reconciliations to make our operations more predictable, automated, and auditable

Work with Ops leaders to standardize and continuously improve processes, aligning product changes with training, documentation, and change‑management so that new capabilities and automations are truly adopted

Act as the voice of Payouts Operations within Product, ensuring operational resilience, efficiency, and automation potential are embedded in our payouts roadmap and platform decisions

Do whatever it takes – from deep‑dive analysis to hands‑on discovery with Ops – to unblock the teams and ensure commitments are delivered- Proven experience designing and scaling automation in operational workflows (e.g., rules engines, queues and routing, auto‑triage, bulk actions, self‑service tools, or L1 automation)

Proven experience (5+ years) as a Senior Product Manager in fintech, payments, or high‑volume transactional systems, with a track record of shipping products that deliver clear, measurable impact

Experience building or evolving internal platforms for operations, such as case management tools, work‑allocation/queueing systems, or alerting/monitoring and incident‑response workflows

Experience with payments or payouts flows (bank transfers, local rails, alternative payment methods, reversals, reconciliations) is a strong plus

Demonstrated ability to deliver results quickly in complex environments: you can take ownership of a problem, ramp up fast, and produce meaningful improvements in short time frames

Hands‑on experience partnering with Data/ML teams on performance and automation initiatives (e.g., anomaly detection, auto‑triage, smart assignment, or workload optimization)

Comfortable working with technical products: you can discuss architecture and trade‑offs with engineers, understand APIs and data models, and translate operational needs into crisp requirements

Strong operations mindset: experience working closely with internal Operations teams (ideally payouts, payments, or financial operations) and familiarity with internal processes, SLAs, and controls

Excellent written and oral communication skills in English; Spanish is a plus

Excellent stakeholder management skills: proven record influencing and aligning cross‑functional partners (Operations, Engineering, Data, Compliance, Finance, Commercial) around a shared roadmap

Deep outcome‑ and metric‑driven approach: you manage to performance, define clear success metrics, and use data to prioritize and validate decisions

Background in payouts, treasury operations, or financial operations in emerging markets

Experience bringing AI‑driven automation to operational workflows (e.g., agents for L1 investigations, auto‑summaries, suggested actions, or narrative generation for incidents and reversals)

Strong prioritization skills and use of structured techniques (e.g., impact/effort, RICE, cost‑of‑delay, constrained capacity planning) to focus teams on the highest‑leverage work

Strong facilitation skills for process discovery and redesign, using techniques like service blueprints, journey mapping, and value‑stream mapping to identify bottlenecks and automation opportunities

Keywords

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