Technical Account Manager

DESCRIPTION

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We are looking for an Enterprise Technical Lead to own technical delivery and customer success across complex enterprise engagements, driving clarity in ambiguous situations and translating Datavant's linkage and real-world evidence generation capabilities into outcomes our customers can act on.

You will operate as a trusted technical partner to customers and internal teams, taking customer-facing technical projects from messy to executed and balancing white-glove support with the scalable patterns the team needs.

You will:

• Own end-to-end technical delivery of complex customer engagements, often spanning multiple systems, stakeholders, and product areas
• Build deep understanding of customer ecosystems, data flows, and business goals — and use that to design effective technical solutions
• Serve as the technical quarterback for customer escalations: pull in the right cross-functional partners (Strategic Engagement, Product, Engineering, Privacy Delivery, Science, GTM, Solutions Consulting), drive resolution, and lead retrospectives that turn lessons into prevention
• Translate technical complexity into clear, actionable insights for both technical and non-technical audiences
• Approach ambiguity with structured thinking and a "yes if" mentality: organize information, develop a clear plan, drive execution, and come prepared with recommendations rather than open questions
• Make decisions on tradeoffs (technical feasibility, business impact, customer needs, scalability) and own driving them to resolution
• Develop business and impact awareness: understand how technical decisions affect adoption, accuracy, scalability, and long-term customer value, and communicate that impact to both customer and internal stakeholders
• Submit structured, actionable feedback to Product and Engineering, and document customer implementations clearly so the team can learn from them
• Identify patterns across customer work and propose repeatable solutions, automation, or framework opportunities that scale beyond a single customer
• Build trust-based, long-term relationships with customers, balancing reliable delivery with thoughtful pushback when warranted
• Maintain a 1:1 say-do ratio: exceptional reliability and follow-through on every commitment

You will bring to the table:

• Bachelor's degree
• 3–5 years of full-time experience in a customer-facing technical role, preferably in a B2B SaaS context (e.G., implementations, technical solutions, technical program management, sales engineering, or similar)
• Proven ability to own complex, ambiguous customer-facing projects end-to-end with minimal oversight, while keeping technical and business outcomes aligned
• Strong technical fluency across APIs, data workflows, integrations, and customer data systems
• Structured problem-solving in ambiguous, high-stakes situations: you frame the problem, prioritize hypotheses, and drive resolution
• Scientific and analytical reasoning: you use evidence, evaluate uncertainty, understand validation, and communicate tradeoffs clearly
• Excellent communication and stakeholder management across technical and non-technical audiences, internal and external
• Cross-functional collaboration without authority: you align Product, Engineering, Customer Success, GTM, Science, and Privacy partners to drive customer outcomes
• Customer judgment: you balance technical correctness with customer goals, and bespoke needs with scalable solutions — asking not just "Can I?" but "Should I?" when designing custom approaches
• Ownership and reliability: you finish what you start;

  you advocate for solutions that solve root causes, not just symptoms

Familiarity with healthcare data, life sciences workflows, or real-world evidence generation is a plus

Perks of joining Datavant in Barcelona

• 25 vacation days
• Daily in-office lunch stipend (and a fully stocked kitchen)
• Hybrid work model: 2 days/week in our office in Gracia
• Commitment to professional development opportunities
• Employee-led initiatives including annual company-wide innovation day & DEI resource groups
• Comprehensive private health coverage w/ out-of-network reimbursements options
• Flexible remuneration with Cobee (Restaurant, Transportation, Nursery)
• Peer & company recognition programs
• Monthly educational lunch & learns

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement.

Know Your

Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. xugodme For more information about how we collect and use your data, please review our Privacy Policy.