Technical Support Engineer

Your Impact

This position calls for someone who possesses a good <> background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

● Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

● Work directly with ETAC and Engineering to get customer issues resolved

● Publish Technical Support Bulletins and other user documentation in the Knowledge Base

● Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

● Have a thorough understanding of software release and bug cycles

Your Experience

● BE/B.Tech engineering, equivalent technical degree or equivalent

● <<3+>> years relevant experience in an international reporting environment

● Ability to work in a dynamic, fast moving and demanding environment

● Ability to collaborate with high-performing internal and outsourced teams

● Efficient team player

● Good knowledge and experience with <<Salesforce, Jira>> system

● Well versed with GoogleSuite and MS Office applications

● Knowledge and experience in network/Cybersecurity industry a plus

● English level of B2+