1 Judith Prudence Boli

Professional with over 15 years of experience in business operations administration and international logistics. Specialized in coordinating domestic and international shipments, document management (import/export, Incoterms, bills of lading, manifests), customer service, and multi-stakeholder communication (clients, suppliers, carriers). Recognized for attention to detail, responsiveness, and the ability to manage multiple files simultaneously in deadline-driven environments.

Holder of 26 Hapag-Lloyd AG certifications.

Bilingual

French-English. Diploma recognized at the DEC level in Quebec (MIFI, 2025).

Advanced

Excel proficiency.

Operations Supervisor - Tim Hortons 501 - Saguenay, Québec

(2023-01)

• Team supervision and daily operations management in a Canadian environment
• Customer service, staff training, and quality control
• Successful adaptation to the Quebec labor market

Customer Service Manager - ECU Worldwide CI - Abidjan, Côte d'Ivoire

(2021-01 - 2023-12)

• First point of contact for clients in an international logistics environment
• Document coordination and shipment tracking across multiple stakeholders (clients, carriers, port agents)
• Proactive communication on file progress and dispute resolution

Operator Manager - Capewest Logistics - Abidjan, Côte d'Ivoire

(2020-01 - 2021-12)

• Supervision of daily operations and coordination of client files
• Primary point of contact for tracking requests and resolving client issues
• Coordination with carriers and partners to ensure deadlines are met
• Document tracking and compliance control of shipping files

Customer Service Agent (Hapag-Lloyd AG Agent) - OMA Group - Abidjan, Côte d'Ivoire

(2014-01 - 2020-12)

• Complete coordination of shipping orders: verification of quantities, prices, Incoterms, delivery dates, and commercial terms
• Preparation and tracking of import/export documentation: bills of lading, manifests, transit
• Maintenance of order tracking tools, deliveries, and billing activities
• Rapid identification of discrepancies, delays, or missing documents and implementation of corrective actions
• Regular communication with clients, suppliers, and transport partners
• 26 Hapag-Lloyd AG certifications: document management, Incoterms, GDPR, dangerous goods, e-business

Documentation Manager - MOVIS CI / Geodis (représentant UASC) - Abidjan, Côte d'Ivoire

(2010-01 - 2014-12)

• Complete management of UASC documentation files
• Coordination between agents, clients, and port authorities
• Rigorous filing and documentary compliance control within regulatory deadlines

Billing Agent - MSC CI — Mediterranean Shipping Company - Abidjan, Côte d'Ivoire

(2006-01 - 2009-12)

• Preparation, verification, and tracking of client invoices
• Payment processing and management of billing discrepancies
• Collaboration with treasury and customer service teams

DEC in Technical Training - Technical Training - MIFI (2025-12)

DES + 1 Pre-university College Year - Pre-university Studies - MIFI (2025-12)