Operations Manager/Area manager - Massimo Dutti - London, Greater London
(2025-06 - 2026-05)
- Train team to comply with operational process in stores
- Recover and analyse KPIs
- E commerce
- Merma, loss and prevention actioned to decrease high amount of Stockloss
- Support commercial managers to achieve spectation and budget
- Identy struggles in different stores and provide action plans to achieve results
- Lead and develop teams
- Finance and payroll
- Budget and HR
- Operation strategy
- Communication with international team
- Professional Feedback
- Ensure security and funds procedures are followed at store
Operational Manager - ZARA - London, Greater London
(2022-12 - 2025-06)
- Maintenance of store's electronic Devices, telephones, Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed
- Support in preparation and execution of stocktakes through all 3 departments
- Supporting the operations manager for E COMMERCE organisation managing daily deadlines and maximising online packages to increase store probability
- Overlook replenishment is done in a timely and effective manner through all the departments
- Maintaining a healthy stock level in the stockroom by conducting frequent and efficient returns to thewarehouse following the company guidelines
- Analyse operational reports/KPI: 25R replenishment ranking, success of devolutions, confirmation oftransfers and support in strategizing plans for improvement
- MERMA action plan to minimise stock loss
- Full understanding and training of the team regarding process and transfer between stores andwharehouse
- Communication and reporting incidents between deliveries
- Manage and oversee the delivery process to ensure its line with the company guidelines
- Responsible for stockroom organisation (standards, layout, efficiency)
- Overlook the organisation of the fitting room money mapping rail operations ensuring its efficient andeffective
- Productivity in sales/ units: To meet the budget, monitoring and taking corrective actions whennecessary
- Responsible for all payroll processes and comply with deadlines
- Ensure that all ER processes are followed according to the company policy in managing formal andinformal meetings, sicknesses and absence
- Understand and reinforce the company return policy
- Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information withthe team and leading by example
- Support the senior management in identifying members of the team with development potential andbuild a continuous internal succession plan
- Support in the development of the team through performance reviews and Personal development plansutilizing the Leap application and monitor their progression
- Ensure a high level of customer satisfaction is offered in the store
- Support customer service with product, knowledge and awareness of the new arrivals, the best sellersand fashion trends and offer alternatives with the services we provide and the technology we use in the store
- Effectively resolve customer queries and manage conflict
- Ensure good housekeeping is maintained throughout all areas in the store and to communicate withthe senior management team in case an accident happens
- Be aware of the risks of employees and customers are exposed to and to be aware of safe work practicesand company procedures to overcome them
- Comply with the Company Health & Safety Policy
- Be an ambassador in the company's sustainability project and ensure that the company upholds andworks towards finding new, innovative and economically reductive ways to stay sustainable
Hostess - MEATliquor - London, Greater London
(2017-11 - 2022-10)
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
- Link with other departments about pack of activities and time lines
Delivery Team Leader - Zara - London West, Greater London
(2017 - 2022)
Stockroom Assistant - ZARA - London
(2015-04 - 2017-09)
- Control delivery process and transactions in and out to the warehouse Costumer service
- Control and reposition of stock
- Keep the stockroom clean and tidy
- Transfers and movements between stores and abroad
- Control and updating information
- Staff supervision and training new workers
- Reception and processing of the delivery
- Take of decision and changes of the initial plan according with the productivity and priority
- Check, confirm and process the information and stock about all the movements in and out
- Update all the information and keep control about the deliveries, issues or missing boxes
- Follow and maintenance of the standards
- Movements and replace the stock around shop floor and stockroom
- Changes of season and update the prices and promotions
