Abel Abad Aparicio

Operations & Transformation Consultant with 9+ years of experience — 7 years in enterprise roles and 2+ years as an independent consultant — designing and delivering process automation, RPA programmes, digital transformation, and change management initiatives across Insurance, Telecom, and Consulting.

Key achievements: 152,000+ labour hours optimised at MAPFRE Spain (9% efficiency gain); 60+ automation solutions deployed at Orange Spain (now MasOrange) through a scalable RPA Centre of Excellence; 25% faster delivery across 40+ processes at NTT Data via Agile sprint management and structured gap analysis. Currently consulting independently (Bali, 2024-present), delivering Smartsheet PMO implementations, AI-powered workflow automation, and chatbot solutions for international clients. Available for remote roles across APAC and global markets.

Bilingual: Spanish (native) / English C1.

Operations, Automation & AI at Independent Freelance Consultant (2024-02 – Present)

Independent consulting delivering Smartsheet PMO implementations, AI-powered workflow automation, and chatbot solutions for international clients.

• Designed and deployed end-to-end Smartsheet PMO systems with milestone tracking, risk registers, and SLA dashboards: Mentoring Program Tracker (4 interconnected sheets, 17 automations, Dynamic View) and Student Request Tracker (20+ automations, intake routing, KPI reporting).
• Built a bilingual AI travel advisory chatbot using a RAG architecture (ChatGPT API + Zapier), enabling real-time responses to traveller queries based on a curated personal knowledge base of 60+ travel insights.
• Advising a Singapore-based boutique consultancy as Smartsheet specialist, supporting implementation scoping and client delivery for the APAC market.
• Smartsheet certification path: BCoA obtained (April 2026) → Solution Professional → Solution Consultant → Solution Architect.

Operations & Process Transformation Manager at MAPFRE Spain (2022-07 – 2024-01)

Led enterprise-wide process transformation and change management programme across Finance and Corporate functions, generating 152,000+ manual labour hours in efficiency gains.

• Led enterprise-wide process transformation and change management programme across Finance and Corporate functions, generating more than 152,000 manual labour hours in efficiency gains (9% overall improvement) and overseeing the service P&L.
• Designed governance frameworks including RACI matrices, risk registers, automation roadmaps, and financial close process optimisations aligned to executive KPIs.
• Conducted stakeholder workshops with senior leadership to conduct As-Is / To-Be process mapping, identify bottlenecks, and prioritise automation ROI opportunities through structured gap analysis.
• Assessed automation feasibility across 20+ workflows, producing business cases with ROI and complexity scoring; managed budget allocation and milestone tracking across delivery phases.

Strategy & New Ventures Senior Analyst at Orange Spain (now MasOrange) (2021-06 – 2022-06)

Conducted M&A target assessments, competitive benchmarking, and financial analysis to support executive decision-making on strategic growth and inorganic expansion.

• Conducted M&A target assessments, competitive benchmarking, and financial analysis to support executive decision-making on strategic growth and inorganic expansion.
• Built operating model assessments for new ventures and subsidiary performance optimization, identifying cost-saving opportunities across the group.
• Supported go-to-market strategy design for the B2B segment, translating competitive intelligence, market benchmarking, and operational insights into structured growth roadmaps and executive-ready recommendations.

Corporate Process & Automation Senior Analyst at Orange Spain (now MasOrange) (2018-10 – 2021-06)

Scaled the RPA Centre of Excellence, deploying 60+ automation solutions across HR, Finance, Sales, Marketing, and IT, delivering measurable headcount reallocation and error reduction.

• Scaled the RPA Centre of Excellence, deploying 60+ automation solutions across HR, Finance, Sales, Marketing, and IT, delivering measurable headcount reallocation and error reduction.
• Led process discovery sessions, gap analysis, and Use Case Assessment frameworks, prioritizing automation candidates by feasibility, ROI, and strategic alignment.
• Built the RPA ROI Calculator and automation roadmap toolkits adopted as standard governance assets across the CoE; drove continuous improvement of the automation portfolio and managed resource planning and stakeholder expectations across delivery sprints.
• Coordinated cross-functional business and IT stakeholders across Agile delivery sprints, managing scope, timelines, risk mitigation, and expectations.

Process Automation (RPA) & Operations Specialist at NTT Data Europe & LATAM (2017-04 – 2018-09)

Assessed 40+ business processes across client engagements through structured As-Is / To-Be gap analysis to identify automation and AI opportunities, accelerating project delivery by 25%.

• Assessed 40+ business processes across client engagements through structured As-Is / To-Be gap analysis to identify automation and AI opportunities, producing BRDs, functional documentation, and user stories aligned to sprint planning and backlog prioritization.
• Accelerated project delivery by 25% through structured requirements gathering, sprint management (Agile/Scrum), milestone tracking, and liaison between business and IT teams.
• Supported RPA implementation projects including requirement specs, UAT coordination, and stakeholder communication across 8 delivery sprints.
• Contributed to enterprise RPA operating model design, delivery framework definition, and process governance structure, supporting full RFI responses for large-scale automation programmes across Finance, HR, and Operations.

Master's Degree in Business Consulting – BCSM - Business Consulting School of Management (2016 – 2017)

Dual Bachelor's Degree in Law & Business Administration – University Carlos III of Madrid (2009 – 2015)