Administrative Assistant at CUBS Ghana (2023-10 – 2026-08)
- Collaborated closely with development teams during launch of new digital platforms ensuring seamless integration.
- Achieved improved system reliability by conducting routine maintenance checks.
- Streamlined communication pathways between IT department and other teams for enhanced efficiency.
- Guaranteed client satisfaction, consulting with QA to verify company standards were met.
- Prepared equipment for staff uses, installing cables, operating systems, and software.
- Followed manufacturing instructions and design specifications when completing repairs.
National Service Person at Akuapim South District (2022-09 – 2023-09)
- Installed and configured computer systems for optimized performance.
- Enhanced network security with the installation of updated antivirus software.
- Oversaw inventory of IT assets, maintaining accurate records.
- Collaborated on team projects to deliver results under tight deadlines.
- Offered IT support during key meetings and events.
- Tested function of peripheral equipment and completed quality repairs.
Customer Service (Remote Role) at Applause (2021-02 – 2022-06)
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Answered telephone calls per day with professionalism.
- Implemented customer follow up to uphold service standards.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
