Multi-Unit Operations Manager - PLANET VR - Ras Al Khaimah, Alain, UAE
(2026-04)
- Managed daily operations, sales, KPIs, and customer experience.
- Led and developed teams to achieve sales and operational targets.
- Managed maintenance, safety, cleanliness, and facility standards.
- Drove birthday bookings, school trips, corporate & government events.
- Developed sales, marketing, upselling, and business development initiatives.
- Monitored costs, inventory, staffing, and operational performance.
- Coordinated with mall management, suppliers, and business partners.
Branch Manager - Flipped - Manar Mall, Ras Al Khaimah, UAE
(2024-04 - 2026-04)
- Managed branch operations, sales, KPIs, and profitability.
- Led and developed the team through coaching, training, and performance management.
- Implemented sales, upselling, and local marketing strategies to drive revenue.
- Managed birthday parties, school trips, corporate, government, and community events.
- Maintained high standards of customer service, cleanliness, safety, and maintenance.
- Managed staffing, inventory, supplies, and daily operational requirements.
- Built relationships with schools, government entities, suppliers, and mall management.
- Monitored customer feedback and implemented action plans to improve performance.
Multi-Unit Operations Manager - Domino's Pizza UAE - Dubai, UAE
(2018-02 - 2024-04)
- Managed multiple branches, overseeing operations, sales, KPIs, and customer experience.
- Successfully managed Domino's Pizza operations at Expo 2020 Dubai.
- Achieved AED 22 Million in sales within 6 months during Expo 2020.
- Led and developed Branch Managers and large operational teams.
- Managed sales growth, cost control, labor, food cost, inventory, and profitability.
- Conducted operational audits and implemented performance improvement plans.
- Ensured high standards of food quality, safety, hygiene, and customer service.
- Managed delivery operations, maintenance, suppliers, and key stakeholders.
Branch Manager - Dolphin Entertainment - Egypt
(2016-01 - 2017-04)
- Managed daily branch operations, sales performance, customer experience, and team productivity.
- Led and developed the branch team to achieve sales and operational targets.
- Managed entertainment activities, customer flow, and daily operational requirements.
- Focused on birthday parties, group bookings, school trips, and special events to drive revenue.
- Implemented sales and upselling strategies to increase revenue and average customer spend.
- Monitored branch KPIs, staff performance, attendance, and productivity.
- Ensured high standards of cleanliness, safety, maintenance, and facility readiness.
- Conducted regular team meetings and implemented action plans to improve performance.
- Handled customer feedback and complaints, ensuring fast resolution and high customer satisfaction.
- Coordinated with maintenance, marketing, suppliers, and management to ensure smooth branch operations.
- Supported local marketing initiatives and partnerships to increase customer traffic and brand awareness.
Branch Manager Italian Restaurant - Semiramis InterContinental Cairo - Cairo, Egypt
(2014-05 - 2016-07)
- Identify the level of customer knowledge of the services and products provided by the company
- Submit a customer satisfaction survey report
- Assisting clients in overcoming problems and providing adequate answers to their inquiries
- Immediate response to customer inquiries
- Provide all information needed by the customer
Branch Manager - Leisure - Egypt
(2012-01 - 2013-12)
Entertainment & Leisure
- Managed complete branch operations, sales performance, customer experience, and team productivity.
- Led the team and implemented training and performance-development plans.
- Managed birthday parties, school trips, group bookings, and corporate events.
- Developed sales strategies and upselling initiatives to increase revenue.
- Monitored branch KPIs, daily sales, staffing, and operational expenses.
- Ensured high standards of cleanliness, safety, maintenance, and customer service.
- Coordinated marketing activities and local partnerships to increase footfall.
- Conducted weekly team meetings and followed up on action plans.
- Managed customer complaints and implemented solutions to improve customer satisfaction.
- Coordinated with suppliers, mall management, maintenance, and other stakeholders.
