Alaa Adel Eid Mansour

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Multi-Unit Operations Manager - PLANET VR - Ras Al Khaimah, Alain, UAE

(2026-04)

• Managed daily operations, sales, KPIs, and customer experience.
• Led and developed teams to achieve sales and operational targets.
• Managed maintenance, safety, cleanliness, and facility standards.
• Drove birthday bookings, school trips, corporate & government events.
• Developed sales, marketing, upselling, and business development initiatives.
• Monitored costs, inventory, staffing, and operational performance.
• Coordinated with mall management, suppliers, and business partners.

Branch Manager - Flipped - Manar Mall, Ras Al Khaimah, UAE

(2024-04 - 2026-04)

• Managed branch operations, sales, KPIs, and profitability.
• Led and developed the team through coaching, training, and performance management.
• Implemented sales, upselling, and local marketing strategies to drive revenue.
• Managed birthday parties, school trips, corporate, government, and community events.
• Maintained high standards of customer service, cleanliness, safety, and maintenance.
• Managed staffing, inventory, supplies, and daily operational requirements.
• Built relationships with schools, government entities, suppliers, and mall management.
• Monitored customer feedback and implemented action plans to improve performance.

Multi-Unit Operations Manager - Domino's Pizza UAE - Dubai, UAE

(2018-02 - 2024-04)

• Managed multiple branches, overseeing operations, sales, KPIs, and customer experience.
• Successfully managed Domino's Pizza operations at Expo 2020 Dubai.
• Achieved AED 22 Million in sales within 6 months during Expo 2020.
• Led and developed Branch Managers and large operational teams.
• Managed sales growth, cost control, labor, food cost, inventory, and profitability.
• Conducted operational audits and implemented performance improvement plans.
• Ensured high standards of food quality, safety, hygiene, and customer service.
• Managed delivery operations, maintenance, suppliers, and key stakeholders.

Branch Manager - Dolphin Entertainment - Egypt

(2016-01 - 2017-04)

• Managed daily branch operations, sales performance, customer experience, and team productivity.
• Led and developed the branch team to achieve sales and operational targets.
• Managed entertainment activities, customer flow, and daily operational requirements.
• Focused on birthday parties, group bookings, school trips, and special events to drive revenue.
• Implemented sales and upselling strategies to increase revenue and average customer spend.
• Monitored branch KPIs, staff performance, attendance, and productivity.
• Ensured high standards of cleanliness, safety, maintenance, and facility readiness.
• Conducted regular team meetings and implemented action plans to improve performance.
• Handled customer feedback and complaints, ensuring fast resolution and high customer satisfaction.
• Coordinated with maintenance, marketing, suppliers, and management to ensure smooth branch operations.
• Supported local marketing initiatives and partnerships to increase customer traffic and brand awareness.

Branch Manager Italian Restaurant - Semiramis InterContinental Cairo - Cairo, Egypt

(2014-05 - 2016-07)

• Identify the level of customer knowledge of the services and products provided by the company
• Submit a customer satisfaction survey report
• Assisting clients in overcoming problems and providing adequate answers to their inquiries
• Immediate response to customer inquiries
• Provide all information needed by the customer

Branch Manager - Leisure - Egypt

(2012-01 - 2013-12)

Entertainment & Leisure

• Managed complete branch operations, sales performance, customer experience, and team productivity.
• Led the team and implemented training and performance-development plans.
• Managed birthday parties, school trips, group bookings, and corporate events.
• Developed sales strategies and upselling initiatives to increase revenue.
• Monitored branch KPIs, daily sales, staffing, and operational expenses.
• Ensured high standards of cleanliness, safety, maintenance, and customer service.
• Coordinated marketing activities and local partnerships to increase footfall.
• Conducted weekly team meetings and followed up on action plans.
• Managed customer complaints and implemented solutions to improve customer satisfaction.
• Coordinated with suppliers, mall management, maintenance, and other stakeholders.

Bachelor's degree - Business Administration and Economics - Cairo University (2013)