Consultant (SAP / Business Transformation) at EY (2025-01 – Present)
- Contribute to SAP transformation projects supporting business process optimization
- Gather and analyse business requirements and translate them into functional solutions
- Collaborate with stakeholders across business units to ensure alignment
- Contribute to the delivery of SAP transformation projects for international clients
- End-to-end project management including requirements gathering, functional definition, documentation, team coordination, timeline planning, delivery tracking, and end-user training.
Account Manager – French Market at Hotusa Group (Keytel) (2023-01 – 2025-01)
- Manage a portfolio of 80+ B2B clients (independent hotels)
- Build and maintain strong client relationships as main point of contact
- Identify client needs and coordinate internal teams to deliver solutions
- Contribute to improving client satisfaction and service performance
- Support commercial initiatives and business growth
- Contribute to improving client retention and overall account performance
Receptionist at Mercure Barcelona Condor Hotel (2022-01 – 2023-01)
- Deliver high-quality customer experience in an international environment
- Manage reservations and coordinated with internal teams
