Alexis Geller Peiro

I am an IT support professional, who is enthusiastic about assisting people, finding solutions, and staying up-to-date with emerging technologies. I am a proactive and meticulous individual who can rapidly evaluate technical issues and implement smart resolutions. I have previously provided support in German, English, and Spanish for both office and retail sectors.

My exceptional communication and interpersonal abilities, combined with my dedication to delivering top-quality customer service, set me apart.

Technician Remote Service – Checkpoint Systems📍 Terrassa | 🗓 Jun 2023 – Present

• Trilingual remote support for RF/RFID security devices
• Troubleshot false alarms and connectivity issuesDevice configuration and maintenance via remote access

• Provided multilingual technical support to retail stores 
• Solved hardware/software issues using TeamViewer 
• Logged and tracked tickets via ServiceNow

• Remote support for Siemens Germany in German 
• Managed Office 365, Windows, SAP, VPN, MFA, PKI 
• Documented and followed up on incidents via ServiceNow

• P h y s i c a l E d u c a t i o n T e a c h e r – G E B A , A r g e n t i n a ( 2 0 1 5 – 2 0 1 8 )
• F u l l - S t a c k W e b D e v e l o p m e n t B o o t c a m p – P l a t a f o r m a 5 , B u e n o s A i r e s ( 2 0 2 0 )
• M i c r o s o f t D y n a m i c s 3 6 5 ( I n t r o & E x p e r t ) – U d e m y ( 2 0 2 2 )
• M S - 9 0 0 : M i c r o s o f t 3 6 5 F u n d a m e n t a l s – U d e m y ( 2 0 2 3 )
• M D - 1 0 0 : W i n d o w s C l i e n t s ( 1 0 & 1 1 ) – U d e m y ( 2 0 2 3 )
• M i c r o s o f t I n t u n e & E n d p o i n t M a n a g e r – U d e m y ( 2 0 2 3 )