Alicia C

Internationally well-travelled individual with extensive experience in Sales, Marketing, and Public Relations Specialist Confident public speaker with strong communication, customer service and interpersonal skills. Ability to work cooperatively as an effective team support person in all levels of operation. Strong presentation and negotiating aptitudes with fluency in English, Spanish, Portuguese, Italian and French.

Results driven Revenue professional with great talents within a demanding, signature services and retail environment.

Assistant Purser at Oceania Cruises & Regent Seven Seas Cruises (Norwegian Cruise Line Holdings) (2021-01 – Present)

• Genuine concern for guests' wellbeing at all times
• Filter all of guest complaints or concerns to Executive Concierge
• Ensure front desk logs and reports are maintained within RSSC Standards
• Ensure guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out
• Assist the Executive Concierge on the necessary documentation needed for embarkation
• Assist Chief, Crew and Second Purser with additional requests as deemed necessary
• Ensure that company's lost property procedures are followed at all times
• Pro-active approach to problem solving
• Advise Reception team of any communications from Chief or Second Purser regarding accounting or immigration requirement updates
• Assists with passport distribution and full guest immigration inspections when required by the Chief Purser

Front Desk Administration | Receptionist at Oceania Cruises & Regent Seven Seas Cruises (Norwegian Cruise Line Holdings) (2018-01 – 2019-12)

• Responsible for providing efficient reception for Guests, including check in/out and answering phone calls
• Pro−active approach to problem solving to Guest Experience, Operational and Administrative
• Ensure front desk logs and reports are maintained within RSSC and Your World Service standards at all times
• Ensure guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out
• Responsible for setting up guest account, cash payments and guest account queries
• Assists in training new reception staff in front office operations
• Completes, participate and promotes RSSC's Service Training Programs and Your World Service Programs
• Maintain positive relationships with colleagues
• Promote cooperation and teamwork at all times

Spa Manager at Canyon Ranch Regent Seven Seas & Oceania Cruises (Prestige Cruise Holdings) (2010-01 – 2018-12)

Regent Seven Seas Cruises () and Oceania Cruises ()

• Delivered the highest quality spa service and engagement with guests
• Goal oriented and consistency in reaching target for the Cruise Line and Canyon Ranch
• Strong organizational and administrative skills
• Responsible for the development, execution and staffing for the Canyon Ranch Department
• Planned and directed Spa services and programs successfully
• Established Spa budget and financial goals
• Responsible to monitor operation to ensure compliance with applicable health, safety and hygiene standards
• Recruited, interviews, hired and trained employees
• Problem solving oriented to customers enquiries and challenges
• Developed and implemented marketing strategies
• Maintained clients databases

Certificate Program in Management Training Program – Oceania Cruises & Regent Seven Seas Cruises (2014-01 – 2014-12)

Certificate Program in Master of Beauty – Ramon y Cajal School, Spain (2000-01 – 2000-12)