Ana Calderón

Always looking to learn new skills, take an extra responsabilites, and grow professionallhy.

SET UP CAD DESIGNER at Envista Holding corporation (2023-03 – 2023-07)

My position as a set up desginer was about to do dental treatments using a 3D software. I was in charge of correcting dierent classes I,II,III, severe crowding,surgery, space clousure, veneers etc.I solved cases directly with the doctors given them the best costumer service.

DATA ASSOCIATE ENGLISH- PORTUGES at Amzon (2022-06 – 2023-06)

As a part of the Data Services team, I had the opportunity to work on portugese audio le transitions, for automatic speech recognition, semantic annotation for natural language understanding and dialogue evaluation to improve the overall costumer interaction with Alexa.

PORTUGESE RELATIONSHIP MANAGER at Tek Experts (2022-04 – 2022-06)

In this position as a relationship manager I was in charge of improving bussiness relationships with partners and costumers by providing Portugese, English support via chat, solving their lack of communincation.

SET UP CLERK at Smile (2021-04 – 2022-04)

In this position the task given was helping the software by using a program with sophisticated polygons how to recognize the dierent teeth anatomys( gingiva, teeth and molars).

DENTAL CAD DESIGNER at Align Technology (2018-11 – 2021-03)

I was trained to use 3D software to complete dierents tasks treatment such as class I,II,II, crowding, surgery preparing,veneers, crowns, space closure, and class changing .Including that I had to communicate with doctors( internally) to analize complicate cases and receive feedback and complaints based on the doctor's requests.Participate in dierent training sessions to improe the quality of treatments.

COSTUMER SERVICE AGENT at Sykes (2018-02 – 2019-09)

My role was to dispute fraud transactions for debit and credit cards by phone, also collaborate with collegues internally to determine if the charges were fraud, also I was in charge of proceesing credit/debit cards payments, update/check and modify billing cycles accroding to costumer's needs.

HIGH SCHOOL DIPLOMA – Daniel Oduber Quiros

PORTUGESE DIPLOMA – Pau Brasil

ENGLISH DIPLOMA – INA