Ana Camacho
Protocol and Administrative Assistant
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Sobre mí
Professional with more than 10 years of international experience in customer service, team coordination, claims management, fraud analysis and administrative support within demanding environments.
Background across financial services, healthcare insurance, transport and public sector organisations. Highly adaptable, organised and customer-focused, with strong communication and problem-solving skills.
Experiencia
Protocol and Administrative Assistant at ADIF (2022 – Present)
Responsible for the management of VIP lounges at Madrid Atocha railway station, including institutional coordination, organisation of official travel arrangements and protocol assistance for high-level visits.
Customer Support and Fraud Analyst at PAF Casino (2017 – 2021)
Delivered multilingual customer support within an international environment. Conducted fraud detection, investigation and prevention activities in compliance with AML/CTF regulations while resolving complex customer cases.
Claims and Call Centre Supervisor at Nueva Mutua Sanitaria (2014 – 2017)
Supervised customer service and medical authorisation teams within the healthcare insurance sector. Managed complex medical claims and contributed to process improvement initiatives.
Administrative Assistant at Red Eléctrica de España (2012 – 2014)
Provided administrative support across departments, including document management, database administration and internal coordination.
Professional experience within the airline and hospitality sectors at International Experience (2006 – 2011)
Developing strong customer service skills and the ability to work effectively in multicultural environments.
Events and Customer Support Supervisor at Altae / Bankia (2004 – 2006)
Coordinated operational teams and contributed to internal communication and target setting. Responsible for meeting room and auditorium coordination, supervision of reception and hostess staff, event organisation and administrative documentation management.
Educación
Bachelor’s Degree in Tourism – Universidad San Pablo CEU
Higher Vocational Qualification in Administration and Finance
