Ana Costa Durán

Multilingual operations, hospitality and customer service professional with over 20 years of international experience across hospitality, logistics, administration, retail management and guest relations. Experienced in coordinating complex operations, managing suppliers, resolving issues, supporting VIP clients and maintaining high service standards in demanding environments. Strong international background, having lived and worked in Spain, the United Kingdom and New Zealand.

Fluent in Spanish with advanced English and German language skills.

Logistics Administrator at Lugalco (2025-01 – Present)

• Coordinate customer orders, supplier communications and logistics operations.
• Resolve operational and delivery issues while maintaining service continuity.
• Monitor order fulfilment and support supply chain activities.
• Manage administrative processes using ERP and SAP systems.

Guest Relations Executive at H10 Hotels (2023-01 – 2025-01)

• Managed guest relations within a busy international hotel environment.
• Coordinated with housekeeping, maintenance, reception and food & beverage teams to ensure exceptional guest experiences.
• Resolved guest concerns and service issues professionally and efficiently.
• Supported online reputation management and VIP guest requirements.

Business Owner & Retail Manager at Independent Fashion Boutique (2021-01 – 2024-12)

• Managed all aspects of business operations including sales, purchasing, supplier relations, stock control and customer service.
• Coordinated purchasing, deliveries and inventory management.
• Developed customer retention initiatives and marketing activities.
• Successfully balanced business ownership alongside part-time hospitality work.

Hospitality & Customer Service Professional at Multiple Employers (2001-01 – 2023-12)

• Delivered high-level customer service in international hospitality environments.
• Managed reservations, guest enquiries and front-office operations.
• Coordinated between departments to resolve operational issues.
• Worked with clients from diverse cultural and linguistic backgrounds.

Additional Relevant Experience at Multiple Employers

• Personally coordinated multiple international relocations between Spain, the UK and New Zealand.
• Managed complex travel logistics, documentation and international pet transportation.
• Worked within highly regulated and security-focused environments including SkyCity Auckland.
• Experienced in supplier coordination, problem solving and operational support.

Bachelor's Degree in Business Administration and Management

Higher Technician Diploma in Social Integration