Expeditions Admin at Vidrala- Crisnova Vidrio (2025-05 – 2025-10)
Fixed Term Contract
Travel and Expense Analyst at Trinseo Services Ireland LTD (2022-03 – 2024-07)
- Led and participated in Continuous Improvement projects applying the Six Sigma methodology in Blue and Green Belt projects.
- Led Lean Six Sigma Blue Belt project: reduced expense report rejection rate by 10%.
- Led Lean Six Sigma Green Belt project: implemented paperless process for T&E claims across multiple countries (USA, APAC, EMEA), eliminating non-value-add steps and reducing archiving costs.
- Acted as SME for the Altuglas integration into Trinseo's global T&E and corporate card
- Managed the global T&E programme globally. Acted as SME for the Shire–Baxalta–Takeda corporate integrations, consolidating all entities into a single global expense system and ensuring all employees were provided with corporate cards. Oversaw card issuance, monthly reconciliation and multi-currency payments. Delivered continuous training and support to employees globally.
- Trained employees on T&E processes and validated their work, providing advice, coaching and supporting them to embed best practices also delivered periodic Concur improvement sessions at local and global level, including coaching, validation of work and embedding best practices.
- Created weekly reports to ensure personal expenses were paid back to the company in compliance with the company's policy.
- Onboarded new hires into the corporate card program to ensure all staff are supported for business travel.
- Developed a high standard of written and telephone communication skills, particularly the ability to discuss issues effectively with all levels.
- Proactively kept updated on the necessary knowledge and skills required to successfully deliver excellent customer and colleague service.
- Managed accurate travel expense and credit card reporting, including bank reconciliation for all entities
- Driven employee engagement to adhere to the process and submit expenses on a timely manner, to ensure reconciliation with corporate payments.
- Investigated and resolved all issues arising from use of corporate card to ensure consistency of use is available to business staff.
Credit and Collections Analyst at West Pharmaceutical Services (2021-05 – 2022-03)
- Completed the Automation Ninja training and developed an RPA bot to automate client invoice delivery, improving process efficiency and reducing operational time
- Suggested and implemented improvements in operational processes to enhance customer service and increase efficiency.
- Prepared financial reports on overdue accounts and payment recovery.
- Analysed and resolved payment discrepancies in coordination with Finance and Sales teams.
- Negotiated payment agreements, ensuring a smooth customer experience.
- Coordinated with internal and external auditors for full compliance with regulatory requirements.
- Collaborated with Finance and Procurement stakeholders to standardize AP and VMD processes across multiple regions, improving consistency and significantly reducing processing times.
- A genuine passion for customer service; excellent track record of delivering high standards within a busy office environment.
Travel and Expense Coordinator / Credit and Collections Support / Tax Operations and Technology at Takeda Pharmaceuticals (Shire Pharmaceuticals) (2018-01 – 2021-04)
2 years Travel and Expense Coordinator, 1 year Credit and Collections Support, 3 months Tax Operations and Technology
Travel and Expense Analyst at Meridian Global Services (2016-08 – 2018-01)
Roadfreight/ Maritime Operations Coordinator at Villart Logistic (2013-06 – 2016-03)
Receptionist at Sansi Hotels (2007-01 – 2010-12)
