Angie Toro

Business Analytics student passionate about digital marketing, brand growth, and leveraging data to create meaningful customer experiences.

Commercial & Revenue Systems Support at Radisson Hotel Group (2026-01 – Present)

• Coordinated onboarding activities for new hotels and products across commercial, revenue, and distribution systems, ensuring smooth operational integration.
• Monitored operational incidents and performance across PMS, CRM/CRS, SAP, and distribution systems, contributing to service continuity and process efficiency.
• Collaborated with cross-functional teams and partners in a fast-paced multinational environment, supporting operational coordination and the maintenance of commercial relationships.

Reservations Agent at JW Marriott Hotel Madrid (2024-07 – 2025-09)

• Managed reservation requests and customer inquiries, ensuring high service quality and a seamless customer experience.
• Built and maintained customer relationships through effective communication, active listening, and client support.

Bachelor's degree in Business Analytics – Universidad Internacional de La Rioja (Ongoing)