Project Coordinator at Heal Canada (2025-01 – Present)
Project Coordinator responsible for content creation, digital magazine administration, data analysis, and website maintenance.
- Increased social media views and followers by creating engaging content in Canva 3 times a week for Meta, X, and TikTok
- Achieved 2-5% CTR by setting up targeted advertisements on Meta using campaign management skills
- Administered 100+ page digital magazines every 2 months, ensuring timely publication and content accuracy
- Provided actionable business insights by analyzing statistical data and preparing detailed reports
- Edited and maintained website information using WordPress to ensure up-to-date and accurate content
Data Analyst at Autodoc (2021-10 – 2024-03)
Data Analyst focused on data collection, interpretation, visualization, KPI monitoring, and optimization of first-line support agent productivity across multiple locations.
- Conducted data analyses, including collection, interpretation, and visualization to identify trends, create forecasts, and mitigate negative impacts to reach 13 main benchmarks
- Controlled key performance indicators by generating periodic reports to ensure the achievement of 10 KPI metrics. Fulfilled ad-hoc analysis for in-depth productivity examination every 2 months, improving operational performance by 15%
- Oversaw the productivity of 550-600 first-line support agents across 4 locations and 3 outsourcing partners, optimizing resource allocation among multiple interaction channels in real-time form
- Implemented a reporting monitoring system, reducing order processing delays by 12% by this, and contributing to daily operational efficiency and KPIs fulfillment
- Enhanced employees' efficiency and adherence to schedule, increasing customer service level by 10%
Operations and Sales Analyst at Venta.LTD (2020-10 – 2021-10)
Operations and Sales Analyst responsible for analyzing key metrics, creating performance reports, competitive analysis, and pricing strategy formulation.
- Analyzed key metrics such as turnover, revenue, cost adherence, and sales planning by producing 6 daily performance reports
- Created comprehensive monthly client performance reports with visualizations to illustrate market share trends and dynamics
- Investigated and analyzed the needs of over 100 customers and branch demands to formulate competitive pricing strategies, based on turnover, market share, and established benchmarks
- Performed competitive analysis on 3 rival companies, assessing their pricing strategies and market positions, to gain insights for further firm's strategy. Monitored the pricing environment providing an understanding of changes in market conditions
- Distributed sales targets for key products among 5 managers. Compiled new reporting led to a 15% average increase in goal achievement, and accordingly reached higher financial bonuses
- Managed pricing offers for clients, adjusting to market changes, leading to more than 10 successful deals
Sales Analyst at Reckitt (2017-06 – 2020-08)
Sales Analyst responsible for monitoring sales activities, database maintenance, reporting, and coordination with distributors and management.
- Monitored and reported on the sales activities, and the performance of 8 sales representatives, ensuring adherence to sales strategies
- Maintained and updated the database with accurate addresses of stores for 2 distributors and the routes for 8 sales representatives to guarantee their correctness
- Created reports for key sales programs during promotional periods, handling 5 to 20 goods over 1–2-month cycles
- Generated monthly presentations for 4 distributors, displaying dynamics of sales and quantity of active stores by retail chains, brands' performance, and their shelf share
- Coordinated reports to the main office, providing data support to 5 managers with system functions and operations preventing errors
