Antonio Molina

Bilingual operations and retail leader with 9+ years of customer-facing experience across hospitality, food & beverage, and premium retail. Experienced in multi-department operations, team leadership, recruitment, workforce planning, sales growth, cost control, inventory, guest experience, and process improvement. Proven record of improving ratings, revenue, employee retention, and operational efficiency in high-volume environments.

General Manager / Operations Manager at Mellow Surf Hostel (2025-07 – 2026-09)

• Led day-to-day operations of a 64-guest hostel across reception, housekeeping, bar, kitchen, events, maintenance, and volunteer coordination; directly managed two Operations Managers and the Bar Manager.
• Managed schedules, hiring and terminations, staff performance, inventories, cost control, supplier coordination, and operational follow-up while overseeing teams of employees and 6-8 volunteers.
• Improved guest satisfaction, increasing Google rating from 4.6 to 4.7 and Hostelworld rating from 9.2 to 9.5.
• Drove bar and kitchen sales growth of approximately 10-15% year over year through stronger operations, sales focus, events, and service standards.
• Used Cloudbeds and Hostelworld for property operations, reservations, guest management, and performance monitoring.

Store Manager & Outdoor Sales Team Leader at Asian Tropics S.A. | High-End Furniture Retail (2024-09 – 2025-07)

• Sold over $70K monthly individually and led the sales team to exceed $180K in monthly sales.
• Used Odoo CRM to manage sales pipelines, reporting, lead follow-up, and customer opportunities.
• Led visual merchandising, inventory management, product placement, and stock optimization to improve product rotation and reduce supply-chain errors.
• Led the sales team and streamlined operational processes, increasing the team closing rate from 20% to 50%.

Store Manager / Assistant Manager / Shift Supervisor at Starbucks Guatemala | Panacafe Guatemala S.A. (2016-07 – 2024-09)

• Analyzed, interpreted, and projected operational data and budgets, mitigating expenses, increasing efficiency, and generating EBITDA above 28% of monthly sales.
• Improved operational efficiency and delivered 20-25% year-over-year sales growth, with monthly store sales exceeding $200K.
• Selected and recruited more than 40 employees, improving staff turnover by 20% and strengthening team cohesion.
• Managed teams of up to 30 employees and developed supervisors through coaching, training, KPI management, and performance follow-up; customer satisfaction exceeded 90%.
• Remodeled store layouts, adding up to 30 m² of operational space, increasing storage capacity by 25% and customer seating from 80 to 100 while improving workflow efficiency.
• Created sales strategies that increased average ticket by 15% and improved product rotation through suggestive selling.

Degree in Business Administration – Galileo University of Guatemala

Degree in Graphic Design – University of the Isthmus of Guatemala

Architecture Program – University of the Isthmus of Guatemala