Area Alonso

Release planing and coordination according to the internal standards (quality gates). Monitoring of software's development and delivery Monitoring and optimization of relevant key performance indicators.

Project Manager (Release Management) - BNP Paribas - Cologne (Remote)

(2022-01)

• Release planing and coordination according to the internal standards (quality gates).
• Monitoring of software's development and delivery
• Monitoring and optimization of relevant key performance indicators.
• Communication management across business and IT teams
• Process optimization and documentation
• Release notes and management reporting
• Onboarding and training of new colleagues

Project Manager (B2B) - Learnship Networks GmbH - Cologne

(2018-01 - 2021-12)

• Customer management and upselling
• External and internal reporting
• Quality assurance and process optimization
• Ticket creation, monitoring and follow-up (JIRA)
• Process documentation (Confluence)
• Training for new colleagues

Customer Support Manager (B2B) - Learnship Networks GmbH - Cologne

(2016-10 - 2017-12)

• Training organization and coordination
• Introduction and guidance into the virtual platform
• International customer support
• Internal processing of customer requests
• Administration, data maintainance
• First IT support

Project Manager - AuPair.com / Multikultur e.K. - Cologne

(2014-12 - 2016-09)

• Content management und website support (WordPress)
• International customer support
• Process implementation
• Translation and editing
• Social Media Management (Facebook, Instagram...)

Project Management Internship - AuPair.com / Multikultur e.K. - Cologne

(2014-10 - 2014-12)

• Content Management and Website support (WordPress)
• Translation and editing
• International customer support

Degree - Translation and Interpreting English/German – Spanish - Universidade de Vigo (2007-09 - 2012-07)

Certificate - German Business Language Coaching (C2) - Learnship Networks GmbH (2019-06 - 2020-01)

Certificate - Spanish Training (ELE) - International House Barcelona (2014-09 - 2014-10)

Certificate - English Training C1 "Social Sciences" - Universidad Méndez Pelayo (2012-08 - 2012-08)