Ares Echarte Baró

Customer support and administrative professional with extensive experience in international environments, customer service, incident resolution, back office operations and passenger assistance. Strong communication skills, multitasking abilities and experience working under pressure. Comfortable working remotely and supporting clients through phone, email and online systems.

Export Sales & Back Office Support - IASO SL

(2022-01)

Customer support via phone and email, order management, quotations, issue resolution and export back office support.

Passenger Service Agent - Menzies Aviation / Norwegian

(2017-01 - 2020-12)

Passenger assistance, check-in, boarding procedures, lost & found and customer incident resolution in airport operations.

Passenger Service Agent / Flight Controller - Swissport

(2014-01 - 2018-12)

Customer assistance for international airlines including Swiss Air, Brussels Airlines and Emirates. Coordination and operational supervision duties.

Receptionist - GB Foods

(2018-01 - 2018-12)

Front desk support, call handling, meeting room coordination, stock control and administrative assistance.

Commercial & Project Management - Self-employed

(2006-01 - 2014-12)

Commercial representation, customer relations, project supervision and management of a decoration retail business.

University Extension Course - Administration - UOC

Bachelor Degree equivalent - I.B. Joan Oró