Project specialist
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Right now as a freelance, I am helping small startups in work organization, back office, user guide creation, protocols, training, and useful documentation.
Skills: Problem-Solving · Process Improvement · Priority Management · Reporting · Training.
Achievements: For Statuprevolution (Company requests for funds) in the last quarter, we increased the customer base by 20% and closed 60% of prior funding requests.
As a Project Specialist, I was responsible for the:
Skills: Priority Management · Process Improvement · Reporting · Training · Problem-Solving - Details oriented.
Achievements: By modifying and improving the models and strategy to defend disputes, we went from 45% to a 60% win rate in a single quarter.
My main goal, which is high service quality, is driven by my passion to improve.
I am a very active person I like hiking and outdoor activities, skating and volleyball mainly. I love to read and I love the cinema. Adventure series, science fiction, thrillers, and horror movies are my main entertainment.
Skills: Problem-Solving · Process Improvement · Priority Management · Reporting · Training.
Achievements: For Statuprevolution (Company requests for funds) in the last quarter, we increased the customer base by 20% and closed 60% of prior funding requests.
Skills: Priority Management · Process Improvement · Reporting · Training · Problem-Solving.
Achievements: By modifying and improving the models and strategy to defend disputes, we went from 45% to a 60% win rate in a single quarter.
Skills: Priority Management · Problem-Solving · Customer Service · Emotional Intelligence · Proactive.
Achievements: By adding different channels, chat, e-mails, and calls, with high-quality management we were able to guarantee services to our customers such as priority service (products obtained within one-hour maximum) and assistance and support in the creation of documentation, allowing a deeper analysis of the results in order to continue to improve.
Skills: Customer Satisfaction · Translation · Priority Management · Reporting · Problem Solving.
Achievements: By improving the synergy between off-line sales (shop) and online sales, we were able to extend the service without confusing our customers with technical details and thus be able to solve the incidents in their entirety without having to escalate any case, the improvement in the quality of service was significant.
