Arpan Jain

I am Arpan Jain from India Doing MBA from C3S collage Barcelona. I am hardworking and trust worthy person.

As a customer service and operations professional with a track record of improving customer experience, efficiency, and productivity through innovative interventions. He is a trusted client partner and people enabler who collaborates with diverse resources across cross-

functional teams to exceed planned outcomes.

I served as a Senior Customer Service and Operations Analyst at Royal Bank of Scotland from September 2013 to June 2022. In this role, he managed the daily renewal/cancellation of overdraft facilities, responded to emails regarding customer queries and support for overdraft facilities, analyzed and spread financial information of corporate customers,

conducted audits of bank facilities, prepared and published weekly MIS reports, and managed queues. He also served in mortgage operations and anti-money laundering, where he was responsible for verifying customers' identities, assessing risks, detecting and reporting suspicious transactions, and delivering work on time and with utmost quality.

My notable achievements such as handling User Acceptance Testing (UAT) for a newly developed security tool, identifying multiple bugs and errors, and reducing response time of the automation tool. He is cross-trained on refunds and has enhanced customer experience by coming up with innovative ideas.

Pursuing MBA from C3S collage enrolled in Feb 2023

Completed my Bachelor's in BCA in 2008 with 64%.