CS Logistics Coordinator - Hapag-Lloyd AG - Izmir, Turkey
(2023-07 - 2026-08)
Export Vessel Balancing (Area North)
- Processed and updated 1,500+ weekly shipments by implementing vessel and routing changes based on internal operational requests, missing documentation and Standard Operating Procedures (SOPs).
- Achieved 171.03% of the annual productivity target while maintaining 100% planning accuracy.
- Managed real-time shipment changes and operational cases in Salesforce CRM, coordinating with cross-functional stakeholders across sales, terminal, and cargo operations teams.
- Reviewed customer contracts and applicable tariffs to determine additional charges arising from vessel or routing changes, ensuring accurate and contract-compliant billing.
- Prepared and issued Business confirmation (BC) messages to customers.
- Generated 72-hour and 48-hour pre-vessel readiness reports using QlikView and FIS Macro, enabling operational teams to complete pre-vessel actions on time.
- Designed and implemented a structured daily task-sharing system with colleagues, achieving 100% on-time completion of critical tasks with zero delay escalations. Consistently met strict deadlines.
- Trained new team members onboard by introducing departmental procedures, operational processes, and daily responsibilities.
Export Booking (Area North) - Hapag-Lloyd AG - Izmir, Turkey
(2023-04 - 2023-07)
- Processed 100+ customer bookings and shipment orders daily, consistently maintaining a 4-minute turnaround time (TAT) per booking while ensuring compliance with country-specific requirements.
- Managed booking processes and customer reservations with a strong focus on customer satisfaction.
- Contributed to reducing booking cycle times through efficient, high-volume case handling.
Sales & Marketing Specialist - Clinic Mono - Izmir, Turkey
(2022-10 - 2023-02)
- Delivered 30+ daily B2C client consultations, building long-term customer relationships through personalized, consultative service.
- Consistently exceeded monthly sales targets, achieving 10+ sales per month against a target of 7 through customer-focused sales strategies and tailored recommendations.
- Planned and executed targeted marketing campaigns to increase brand visibility, coordinating with the sales team to ensure consistent customer outreach and maximizing campaign awareness.
- Conducted market research and analyzed sales performance to identify customer trends and support commercial decision-making.
Field Sales Intern - Red Bull - Istanbul, Turkey
(2022-07 - 2022-09)
- Monitored stock levels and product distribution across retail stores to optimize inventory performance.
- Compiled and reported monthly sales, stock, and regional performance data to 4 regional managers across Turkey, supporting KPI tracking and commercial planning.
- Coordinated departmental meetings and regional events.
