Belkis Burch

Energetic and customer-focused hospitality professional with experience in bartending, beverage service, luxury hospitality, and high-volume guest environments. Skilled at delivering exceptional customer experiences, building rapport with guests, handling fast-paced operations, and maintaining professionalism under pressure. Experienced working with international clientele aboard cruise ships, resorts, and world-class entertainment venues.

Strong teamwork, communication, and multitasking abilities with a passion for hospitality and guest satisfaction.

Bar Waitress / Bartender - Norwegian Cruise Line - Honolulu, Hawaii

(2025-04)

• Provide professional beverage and bar service in a fast-paced international cruise environment
• Prepare and serve alcoholic and non-alcoholic beverages while maintaining excellent guest service standards
• Build positive relationships with guests and create welcoming bar experiences
• Handle high-volume operations efficiently while maintaining attention to detail
• Support team operations to ensure smooth and organized service
• Maintain cleanliness, sanitation, and safety standards in bar areas

Resort Concierge - Loews Royal Pacific Resort (Universal Orlando) - Orlando, Florida

(2024-10 - 2025-04)

• Delivered personalized hospitality services in a luxury resort environment
• Assisted guests with dining recommendations, reservations, and entertainment planning
• Resolved guest concerns professionally to maintain high satisfaction levels
• Provided friendly, attentive service to international clientele

Food & Beverage Cast Member - Walt Disney World Resort - Orlando, Florida

(2019-03 - 2020-08)

• Delivered efficient food and beverage service in a high-volume hospitality setting
• Maintained cleanliness, food safety, and operational standards
• Provided friendly and professional guest interactions while working under pressure
• Supported team operations during peak service hours

Security Officer - Walt Disney World Resort - Lake Buena Vista, Florida

(2019-03 - 2025-03)

• Maintained professionalism and excellent guest service in high-traffic entertainment environments
• Assisted guests with directions, concerns, and conflict resolution
• Worked collaboratively with teams during fast-paced operations and special events
• Responded calmly and efficiently to guest situations and emergencies

Passenger Service Agent - TBI Airport Management, Inc. - Sanford International Airport, Florida

(2016-09 - 2017-06)

• Delivered customer service assistance in a fast-paced transportation environment
• Assisted travelers with check-in, boarding, and baggage services
• Handled customer concerns professionally while maintaining operational efficiency

Bachelor's Degree - Business Administration - Universidad Simon Bolivar