Busisiwe Sikhosana

Results driven Sales Consultant and Credit Controller with with expertise in customer relationship management, sales strategy, and debt recovery.

Experience in managing debtors accounts and ensuring timely payments while optimizing workforce for an enhanced productivity. Committed to driving business growth through strategic clients engagement and information decision-making.

Contact centre Team leader at African Bank (2016-01 – 2018-12)

• Formulation of targets for individuals and teams
• Answering questions from staff and provide feedback
• Coaching of team members
• Measuring performance with key metrics
• Ensure adherence to policies for attendance, established procedures
• Preparing monthly / annual results and performance reports

Credit Controller at Waco Africa (2018-01 – 2019-12)

• Managed debtors' accounts effectively.
• Analyzed financial statements to identify trends and improve credit risk assessment.
• Collaborated with sales teams to resolve customer disputes, enhancing payment timelines and client relationships.
• Generated detailed reports on accounts receivable to assist in executive decision-making and forecasting.

sales consultant at O'Keefe and Swartz (2024-01 – 2024-12)

• Engaged with clients to identify needs and recommend tailored solutions, improving sales conversion.
• Conducted thorough market research to understand consumer trends, contributing to the development of effective sales strategies.
• Maintained an organized record of sales progress and client interactions, enhancing relationship management and follow-up efficiency.
• Collaborated with team members to streamline sales processes.

Professional Receptionist and Personal Assistant at Damelin

• Customer service
• Answering call
• Greeting visitors
• Managing appointments
• Handling basic administrative task
• Filling

Contact centre Operations at Ifundi

• Customer service
• Resolving inquiries accurately
• Adhering to company policies
• Meeting performance metrics
• Navigating contact centre technology
• Delivering quality service

Matric in Grade 12 – PHL Moraka high certificate of higher Education in teaching – Teachers Records (2021-01 – 2021-12)