Customer Experience Director.
Envía una oferta de trabajo directamente a este candidato
Customer Experience Director, passionate about people and the continuous improvement of the customer experience. With over 20 years of experience in developing multicultural and technical customer service teams to ensure the achievement of corporate objectives. Transformational, influential and communicative leadership,I enjoy developing talent. Resolute, with high strategic vision and problem solver.
I am motivated to promote challenging workplaces with the goal of developing teams to bring out the best in themselves. Experience in multi-cultural environments and startups successfully.
I am an expert in international markets, online sector, B2B and B2C. Good Customer Journey Mapiping.
Analytical and negotiation skills with the best results in changing environments. Creative, flexible, innovative, humble, always willing to learn and contribute. I enjoy working environments where the main value is people.
Customer Experience Director. 2021- 2023
Reporting to VPO. Management of the International Customer Experience departments: 60 people, which includes the management of B2B, B2C and the following areas: Products, Lead Generation, Onboarding, Training and Development, Customer Service, Brand Partnerships & Ads.
Marketing technician IES Jaume Mimó. Barcelona 2011
Master in Digital Marketing. IIMN International Institute of Marketing (Digital Business School) 2012
Corporate training in TKWW - Bodas.net:
Teleworking post pandemic, Positive Leadership, Emotional Intelligence, Nonverbal Communication, Telemarketing.
