Chiara Castorino

I am a dynamic and creative professional with a strong focus on hospitality and customer service. I possess exceptional communication skills and a cordial demeanor, further enhanced by a positive attitude. My extensive experience in the hospitality sector across multiple countries has prepared me to excel in multicultural teams and to embrace new challenges. I am enthusiastic about the opportunity to contribute my skills and passion for cultivating a collaborative environment.

VIP Booking Department - Grupo Pacha, Five Holdings - Ibiza

(2017-05)

• Utilised advanced negotiation skills to close deals efficiently and effectively.
• Managed incoming calls and customer service inquiries, delivering high-quality support and building customer loyalty.
• Collaborated with the team to meet customer service targets and support business objectives.
• Handled customer booking enquiries swiftly via email and phone

Restaurant Booking Department & Hostess - Restaurante Pacha, Grupo Pacha, Five Holdings - Ibiza

(2017-05)

• Managed booking software for precise scheduling and availability
• Collaborated with team members to streamline booking processes, improving efficiency and customer satisfaction.
• Managed booking inquiries via telephone and email, providing prompt and courteous responses to clients.
• Coordinated with restaurant and event staff to prepare for guest arrivals and special requests.

PR and Hostess - STK IBIZA - Paseo Maritimo Juan Carlos I, Ibiza

(2015-06 - 2016-09)

Constantly create a positive public image, attract customers and foster a loyal community around the dining experience.

Head Hostess and Pr - Hotel Colony - 736 Ocean Drive, Miami

(2014-12 - 2015-05)

• Developed and maintained strong relationships with regular customers, contributing to a loyal clientele and positive word-of-mouth.
• Managed reservations efficiently, maximising table turnover and enhancing guest satisfaction in a high-volume establishment.

Head Hostess and Cashier - Downtown Cipriani - Ibiza

(2012-05 - 2014-09)

• Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
• Manage the seating chart and assign tables to guests based on availability and reservation status.
• Perform cash drawer reconciliations at the end of each shift, ensuring that all transactions are accounted for and discrepancies are reported.

Certification - Event Organization and History of Music - University of Salerno (2011 - 2011)

Professional training courses - Business Marketing and Telecommunication - CIRTE (2009 - 2010)

Bachelor's degree - Political Science and International Relations - University of Salerno (2005 - 2008)

Language School Diploma - R.Kennedy Institute (1999 - 2004)