Christal Oremaja

Healthcare operations leader and Direct Support Professional with experience in health information operations, team supervision, and one-on-one in-home support for individuals with developmental, behavioral, and other support needs. Skilled in person-centered care, daily living assistance, medication support, safety monitoring, documentation, appointment coordination, and community integration. Proven ability to lead teams of 25+ employees across multiple facilities, improve workflow quality, and maintain service standards.

Brings strong communication, sound judgment, organization, confidentiality, and a compassionate approach to supporting individuals.

Direct Support Professional at DABS, INC. (2026-07 – Present)

• Provide consistent one-on-one supervision and person-centered support to an individual with developmental and/or behavioral support needs in the home and community.
• Assist with and supervise activities of daily living (ADLs), including bathing, toileting, dressing, grooming, personal hygiene, and other daily routines while promoting dignity, independence, and choice.
• Provide medication assistance and administer medications as authorized, in accordance with the individual’s care plan, prescribed instructions, and agency procedures; observe and report concerns and document medication support as required.
• Prepare meals and provide feeding assistance when needed, while supporting appropriate nutrition, hydration, and daily wellness routines.
• Monitor the individual’s behavior, mood, and general well-being; provide reassurance, redirection, and appropriate behavioral support using a calm, respectful, and safety-focused approach.
• Maintain a safe, clean, and supportive home environment through light housekeeping, laundry, and attention to potential health or safety concerns.
• Accompany and/or transport the individual to medical appointments, personal activities, and community outings while supporting participation and community integration.
• Follow individualized service plans, maintain professional boundaries, protect confidential information, and communicate changes, incidents, and care-related observations to the appropriate team members.
• Complete daily service notes, timesheets, and required care documentation accurately and in a timely manner.

Health Information Operations Supervisor at DATAVANT (2020-06 – 2026-01)

• Directed daily operations across seven hospital facilities while supervising a remote workforce of 25+ employees.
• Managed workflow distribution, staffing priorities, productivity, KPIs, service levels, and employee performance.
• Reduced processing errors by 15% through employee coaching, quality monitoring, staff development, and process improvement initiatives.
• Maintained turnaround times under six days while supporting accuracy, quality, service-level expectations, and regulatory requirements.
• Strengthened team performance through coaching, training, accountability, collaboration, and ongoing employee development.
• Resolved complex customer escalations and partnered with internal and external stakeholders to support timely service delivery.
• Identified workflow and performance improvement opportunities to increase operational efficiency.
• Ensured compliance with established quality standards, policies, procedures, and HIPAA requirements.

CPC Support Team Lead at CIOX HEALTH / DATAVANT (2016-04 – 2020-06)

• Provided team leadership, coaching, workflow coordination, quality monitoring, and operational reporting in a fast-paced service environment.
• Led onboarding, training, coaching, and quality reviews for new and existing employees.
• Monitored daily productivity, KPI performance, service levels, and departmental goals.
• Coordinated workloads and operational priorities to support efficient and timely service delivery.
• Supported customer satisfaction and service performance through employee coaching and workload management.
• Resolved escalated customer concerns while maintaining professional communication and service expectations.
• Partnered with leadership to identify employee performance opportunities and provide ongoing coaching and development.
• Supported reporting and process improvement initiatives designed to strengthen operational effectiveness.

Release of Information Specialist II at IOD / CIOX HEALTH (2014-09 – 2016-04)

• Processed high-volume requests while maintaining productivity, quality, accuracy, and turnaround-time requirements.
• Managed requests from patients, healthcare providers, insurance companies, attorneys, and third-party requestors.
• Maintained strict confidentiality and compliance while handling sensitive information.
• Performed quality-focused processing to minimize errors and support accurate and timely service.
• Managed high-volume customer inquiries while providing professional and responsive service.
• Coordinated daily workflow activities and operational priorities to support efficient service delivery and customer satisfaction.

Associate of Arts in Criminal Justice – Blinn College (2026)

Certified Nursing Assistant (CNA) – Blinn College (2011)