General Manager / Operation manager / F&B Manager
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My name is Claudio Trovato,I have more than 20 years of experience in the world of F&B, I have worked in hotels and leisure structures, luxury restaurant and beach clubs.
My professional career began working as a waiter, then I trained in the world of cocktails, and finally I returned to the floor to develop my managerial career.
I have studied business administration and finance, I have a master's degree in hotel management, finance and F&B, and a postgraduate degree in luxury restaurant management.
I have been in my current company for 9 years, developing the position of General and Operational Manager. My work is fundamentally the organization and supervision of the service, the suppliers, the security of the structure and its personnel, the development of business strategies, purchases and quality control.
At the same time, I am developing an activity as director of macro events here on the Island of Ibiza, such as the Ibiza Global festival on July 30 and 31, where we brought together more than 20,000 people, with famous DJs such as Luciano, Nic Fanciulli, Alex Cannon, under the motto "The rhythm of the Planet", they wanted to make an eco-sustainable festival, with electric power points provided by bicycles, dozens of volunteers for the immediate cleaning of the beach, solar panels, etc.
I had the organization of 6 bars, 7 food trucks, dj's riders, vip area and its related staff, purchases and organization.
My local was a sushi restaurant. My job was to develop a market strategy to increase sales, improve service and staff training.
Create new beverage recipes, including the bar’s current highest-selling drink
Lead and coordinate the set-up of special events and private parties
Promote upcoming bar events, programs, and weekly trivia game nights
Recruit, hire, and train all new bar staff
Training and supervising bar staff in order to ensure that they are knowledgeable about all aspects of serving liquor and cocktails
Maintaining inventory of alcoholic beverages and non-alcoholic mixers to ensure that all bar supplies are available when needed
Preparing and serving alcoholic drinks according to recipes and instructions provided by management
Handling customer complaints or concerns regarding service or drink quality in a courteous manner
