Cristian Portillo

Bringing over 15 years of experience in the tech industry, I have effectively contributed to global enterprises in government, finance, and industry sectors. My proficiency in delivering exceptional technical support and solutions is fueled by a strong customer-centric approach. I thrive in fast-paced, ever-changing environments, showcasing adaptability, enthusiasm, and a relentless commitment to excellence.

IT Infrastructure & Support Services Manager

Santa Fe's College of Pharmacists (Health Care) - 2019-2023

Technical Lead Specialist - Data Center Infrastructure:

• Oversaw all phases of crucial system projects, guiding them through initiation to sustained operations.
• Drove cross-functional teams to successfully improve operational efficiency by 30% and decrease system downtime by 20%.

• Enhanced user experience by successfully implementing Help Desk and Service Desk services, resulting in streamlined IT support operations.
• Increased support efficiency by 40% and boosted customer satisfaction by 87%.

Technical Support Team Leader

Cognizant Technologies/John Deere - 2016-2019

IT Support Manager - Help Desk Operations

• Led 10 Help Desk Technicians to optimize service delivery and achieve a 25% increase in issue resolution efficiency while reducing agent turnover by 80%.

• Managed 24x7x365 operations of Data Center and critical infrastructure, including devices with embedded operating systems and line terminals.
• Instrumental in enabling John Deere to attain 'Top Performers LATAM' accolades by efficiently completing the IT Asset Lifecycle Management Roadmap for fiscal year 2017.

  IT Support Manager - Help Desk Operations

• Led 10 Help Desk Technicians to optimize service delivery and achieve a 25% increase in issue resolution efficiency while reducing agent turnover by 80%.

• Managed 24x7x365 operations of Data Center and critical infrastructure, including devices with embedded operating systems and line terminals.
• Instrumental in enabling John Deere to attain 'Top Performers LATAM' accolades by efficiently completing the IT Asset Lifecycle Management Roadmap for fiscal year 2017.

IT Support Specialist and Functional Analyst

Transatlantica SA Group - 2006-2016

• First and Second Level Help Desk Engineer
• Data Center Maintenance
• Backup and Recovery Engineer with Veeam and IBM Storage Solutions
• Event Monitoring and Continuous Improvement Solutions Development
• Technical Documentation
• Functional Analysis

IT Analist

National Technological University (UTN) - Rosario, Argentina - 2008

Accounting & Taxes Bachelor's degree - Rosario, Argentina - 2002

Incorporated Private School 1192 JdN