Cristina Robles

I am a graduate in Tourism from the University of Granada. Throughout the degree marketing aroused special interest in me and so now I want to develop professionally in this branch, specifically in digital marketing. At the moment I am doing a digital marketing course focused on SEO, SEM and Social Media and I want to reinforce what I learned with an internship.

BOOKING AGENT

Barceló Carmen Granada 4* 06/2022 - 11/2022

• Manage individuals and group reservations
• Check reservations, requirements, modifications and cancellations daily
• Control of bank transfers and deposits
• Maintain a positive sales approach to maximize the performance of the 222 hotel rooms
• Address incidents and complaints

Barceló Carmen Granada 4* 03/2022 - 06/2022

• Register guests at check-in and explain key facilities within the hotel
• Create final bills at check-out and process payments
• Allocate rooms according to the rates and requests
• Provide tourist information
• Answer and forward phone calls and emails
• Liaise with other departments like housekeeping or maintenance

TOURISM BACHELOR 2018 - 2022

Universidad de Granada, España

Breda University of Applied Sciences, Países Bajos

DIGITAL MARKETING COURSE 2023

Fundación Incyde - Cámaras de Comercio