Cynthia

Oversaw a flagship store with 55 million rands annual budget, leading a team of staff members to exceed targets, achieving double digits growth versus last year's turnover, spearheaded learnership programme, with multiple participants securing permanent employment.

Store Manager - Truworths - Jhb, Southgate Mall

(2011-05 - 2026-02)

• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Managed store budget, controlling expenses to ensure financial targets were met.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Implemented theft prevention measures to reduce store losses.
• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Conducted regular performance reviews, setting objectives and targets for individual team members.
• Recruited motivated, personable staff to deliver outstanding customer care.

Store Manager, @home - The Foschini Group - Jhb, Clearwater Mall, South Africa

(2009-05 - 2010-04)

Store Manager, @home - The Foschini Group - Jhb, Rosebank Mall, South Africa

(2008-05 - 2009-04)

Store Manager, @home - The Foschini Group - Jhb, Westgate Mall, South Africa

(2007-04 - 2008-04)

Sales Consultant - The Foschini Group - Jhb, Foschini Store, Sandton City, South Africa

(1999-07 - 2007-03)

Certificate of Higher Education - Retail Management - University of South Africa (2009-01 - 2011-01)

Matric - Fons Luminis Secondary School (1990-01 - 1996-12)