Daren Burgos Torres

Sales Consultant at Moonlight Pressure Washing (2022-01 – Present)

Support daily operations for 3-10 jobs per day by coordinating customers, inventory, team needs, and changing service priorities.
Manage customer communications and follow-up, contributing to approximately 20% improvement in customer retention.
Assist with bookkeeping, invoicing, inventory control, and operational recordkeeping while helping teams stay organized and responsive.

Scheduling Coordinator at Orlando Health - Interventional Spine Center (2025-02 – 2025-11)

Coordinated high-volume scheduling for 30-70 patients per day while balancing provider availability, procedural needs, referrals, and changing priorities.
Managed complex calendars and appointment workflows across physicians, clinical staff, and procedural areas to keep schedules accurate and on track.
Used Epic, Jabber, and referral systems to document, communicate, and coordinate time-sensitive patient and provider needs.
Partnered with clinical and administrative teams to resolve scheduling issues proactively and maintain smooth day-to-day operations.
Protected confidential patient information and maintained professionalism and discretion in a HIPAA-regulated environment.

Meat Cutter at Publix Supermarkets (2004-01 – 2022-12)

Delivered high-touch customer service, handled special requests, and built long-term customer relationships in a fast-paced retail environment.
Maintained inventory accuracy, product availability, safety standards, and organized work areas while supporting daily department operations.
Frequently served as a trusted trainer for new employees, reinforcing procedures, service expectations, and safe work practices.

Assistant Meat Manager at Publix Supermarkets (2009-01 – 2011-12)

Supervised and supported a team of 10 employees, assigned daily priorities, created schedules, coached performance, and maintained service standards.
Managed inventory ordering, department paperwork, merchandising, and operational planning in a fast-paced, high-volume environment.
Conducted candidate interviews and provided input to management while training and mentoring new hires before and after promotion into leadership.
Increased meat department profitability by approximately 30% through stronger inventory control, operational discipline, and team execution.
Successfully ran the Meat Department plus Frozen, Lunch Meat, Cheese, and Seafood for six months during the department manager's leave, keeping five areas organized and operational.

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