Debora Carrer

Customer Service and Administrative Management Specialist with over 25 years of professional experience and 10 years IBM professional experience. Expert in multicultural and multinational technology environments, with advanced proficiency in Salesforce and SAP. Specialist in Agile methodologies and customer loyalty management using NPS metrics. Portuguese citizen with full geographical mobility for the European market.

Customer Service Specialist at Diversey (Solenis Group) (2025-11 – Present)

Comprehensive management of the client portfolio, ensuring efficiency in order processing and incident resolution. Specialized pre-sales and post-sales support, ensuring customer satisfaction in complex industrial environments.

• Comprehensive management of the client portfolio
• Efficiency in order processing and incident resolution
• Specialized pre-sales and post-sales support

Customer Service Analyst (Business Partners & General) at IBM BRASIL LTDA (2016-03 – 2025-05)

Contract Management, Billing and Auditing, International Migration, Customer Loyalty, and Agile Methodology implementation.

• Contract Management: Validation, registration, and approval of Business Partner contracts at a global level
• Billing and Auditing: Invoice processing, dispute resolution, and focal point for external audits
• International Migration: Leadership as focal point in migration of operational processes from Bratislava (Slovakia) to Brazil
• Customer Loyalty: Implementation of Sales Engagement Support strategies and monitoring of NPS metrics
• Agile Methodology: Effective collaboration in Agile Squads to optimize operational continuity

Senior General Administrative Analyst at Blaustern Indústria e Comércio (1999-02 – 2015-09)

Responsible for administrative and financial routines, and direct support to management. Management of accounts payable, accounts receivable, cash flow, and purchasing processes with supplier negotiation. Human Resources Administration and Personnel Department.

• Administrative and financial routines management
• Direct support to management
• Accounts payable and accounts receivable management
• Cash flow management
• Purchasing processes with supplier negotiation
• Human Resources Administration and Personnel Department

Bachelor's Degree in Business Administration – UNIESP (2005)