Dilber Tahir

Customer-focused support professional with 8+ years of client-facing experience across technical support, live broadcast presentation, and hospitality. Skilled at managing high-volume CRM caseloads across phone, email and live chat; troubleshooting complex issues, coordinating escalations with product and engineering teams, and ensuring SLA compliance. Clear on-camera communicator and mentor with experience coaching colleagues and driving process improvements that reduce repeat contacts and improve customer satisfaction.

Customer Support Agent at Cxfort (2023-02 – Present)

Deliver high-quality support to customers via phone, email and live chat, resolving technical, billing and account issues with empathy and professionalism.

• Deliver high-quality support to customers via phone, email and live chat, resolving technical, billing and account issues with empathy and professionalism.
• Manage a high-volume caseload in the CRM, ensuring accurate documentation, timely follow-ups and SLA compliance.
• Troubleshoot complex problems and coordinate escalations with product, engineering and account teams to drive timely resolution.
• Identify recurring issues and provide actionable feedback to improve processes and reduce repeat contacts.

Casino Live Game Presenter at Evolution Gaming (2016-10 – 2019-12)

Hosted live casino game shows for international audiences, delivering engaging on-camera presentation and ensuring smooth, professional broadcasts.

• Hosted live casino game shows for international audiences, delivering engaging on-camera presentation and ensuring smooth, professional broadcasts.
• Managed real-time player interactions, enforced game rules and compliance, and maintained game integrity during high-traffic sessions.
• Coached and mentored new presenters on procedures and on-air best practices, contributing to improved show consistency and performance.

Receptionist at Gran Hotel Sardinero (2014-01 – 2016-08)

Welcomed guests and managed front-desk operations including check-ins/check-outs, reservations, and payment processing using the hotel property management system.

• Welcomed guests and managed front-desk operations including check-ins/check-outs, reservations, and payment processing using the hotel property management system.
• Handled guest inquiries and resolved complaints promptly, coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answered multi-line phone system and managed email correspondence, maintaining accurate records and supporting administrative tasks.
• Uphold confidentiality and hotel policies while delivering professional, guest-focused service.

Secondary Arts Education in Arts – SOU Sava Dobroplodni (2008-09 – 2012-06)