👉 Risk & Compliance Analyst
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Results-driven operations and compliance professional with 10+ years of experience across KYC investigations, customer operations, travel services, and global support environments. Proven ability to manage high-volume case reviews, identify risk patterns, and improve operational workflows in fast-paced international teams. Recognized for mentoring investigators, supporting quality audits, and enhancing process efficiency.
KYC Investigation Specialist at Amazon (2022-05 – 2026-02)
Conduct KYC investigations to identify risk indicators, compliance gaps, and suspicious account activity. Analyze case documentation to verify customer identity and assess UBO structures according to compliance policies. Maintain high accuracy while handling large investigation volumes in a global operations environment.
Escalate high-risk cases to compliance teams and contribute to risk mitigation procedures. Mentor and onboard investigators while supporting training initiatives and quality standards. Collaborate with cross-functional teams to improve workflows and case resolution timelines.
Operations Specialist at Stayforlong (2021-03 – 2022-04)
Monitored travel booking operations ensuring accuracy across reservations, payments, and transactions. Investigated booking discrepancies and worked with internal teams to resolve operational issues. Contributed to operational improvements that reduced booking errors and strengthened service delivery.
Customer Service Associate at Stayforlong (2020-02 – 2021-03)
Managed high-volume customer inquiries regarding bookings, cancellations, refunds, and payments. Resolved escalations and complex cases while maintaining strong customer satisfaction. Prioritized multiple requests efficiently to meet response and resolution targets.
Business Developer at Pixelsoftoffice (2019-01 – 2020-01)
Conducted market research and competitor analysis to identify new client opportunities. Built relationships with prospective clients and supported sales outreach strategies.
Senior Caseworker at ICMC (2015-02 – 2018-01)
Supervised caseworkers and ensured consistent quality in case management processes. Conducted detailed client assessments and coordinated with international partner organizations.
Out-Processing Caseworker at ICMC (2011-01 – 2015-02)
Managed documentation and maintained accurate confidential records. Prepared reports and case summaries for compliance reviews and internal audits.
Postgraduate Degree in Global Business – Graduate School of Management Barcelona
Bachelor's Degree in Public Relations and Organizational Communication – Yeditepe University
