Eliazar Armas Díaz

Professional customer support and administrative specialist with experience in customer service, booking management, problem resolution and administrative tasks in fast-paced environments.

Used to working directly with customers, handling incidents, managing payments and providing efficient solutions under pressure. Strong communication skills, multitasking abilities and customer-oriented mindset.

Native Spanish speaker with intermediate English skills and experience using digital tools, office software and customer management systems. Currently looking for remote opportunities in customer support, live chat, email support or backoffice operations.

Líneas Marítimas Romero — Administrative Assistant & Customer Support

2023 – Present

• Customer service and passenger assistance
• Booking and reservation management
• Handling customer incidents and complaints
• Administrative and documentation tasks
• Payment processing and sales assistance
• Coordination with clients and internal departments
• Fast problem-solving in high-pressure situations

Pluscar Rent a Car — Administrative Assistant & Customer Service

2016 – 2023

• Customer support and front desk assistance
• Vehicle booking and rental management
• Payment and contract processing
• Administrative support and documentation handling
• Customer issue resolution
• Telephone and email communication

Graduate School Education (ESO equivalent)

Additional studies up to 2nd year of Bachillerato.

Languages

• Spanish: Native
• English: Intermediate working proficiency
• Italian: Basic