Elena Lucas

Customer Service Representative at Foundever (2025-07 – Present)

Front end and Back end processes related to orders, deliveries, stock and transactions

Customer Service Representative at Intouch CX (2024-10 – 2025-02)

Front end and Back end processes related to orders, deliveries, stock and transactions

Customer Service Representative at Teleperformance (2024-03 – 2024-05)

Front end and Back end processes related to orders, deliveries, stock and transactions

Client Associate at Dialectica (2025-03 – 2025-07)

Liase with clients to get a deep understanding of their business knowledge gaps and needs
Perform critial research into markets and companies around the globe

Team Leader at Concentrix (2023-01 – 2023-10)

Ensure efficiency and productivity of the team in accordance with SLAs and KPIs
Maintain the motivation and commitment of the team as a whole, fostering the collaboration and support among all members.
Setting up action plans, SMART goals and monitoring metrics.

Service Delivery Manager & Team Lead at Alight (2022-01 – 2022-12)

Implementation of new clients and supervision of the accurate integration of payroll systems for LATAM region and UK.
Operating cost targets, Root Cause Analysis, SLAs, Change Resquests and reporting on services, Monthly Business Review.
Responsible for billing process, team management, schedules, finance reporting, knowledge transfer and escalation process.

Payroll Contract Associate at Alight (2019-05 – 2021-12)

Business Analyst at Accenture (2018-04 – 2018-12)

International Sales Assistant & Software Translator at Artisan Artologik (2017-09 – 2018-02)

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